Santander

Ive had an acc with santander for years and service has always been excellent. Today, for the very first time I felt humiliated by the way a staff at the counter spoke to me after I told her I wanted to scan some documents for an ISA account im opening. I asked her if she could help scan my bank statement for me alongside my id and she looked at me in a way that seemed like i didnt make sense. I was then told to show some id to begin with in a rude tone( which obviously i was about to do after stating my purpose of coming in today). She then said they dont send/print out bank statements and i replied im sure you do have that service right?. After awhile she said oh u have an account with us and u want us to scan that for ur application? Thats exactly what i said at the beginning. Additionally i cant be coming into Santander asking for them to print out a Barclays Bank statement can I? My feedback to the bank is to please ensure your staffs are respectful to your customers especially when some of us are investing a huge some of money into the bank. Its very humiliating for a customer to be spoken to like that.
Apr 16th, 2023

Wouldn't use any other bank I always get treated well
Nov 20th, 2022

Friendly nice staff.
Sep 18th, 2022

Convenient and helpful service
Jul 21st, 2022

They provide fantastic service in a very friendly and calm environment. But cash machines are very very slow to deposit or to take away money.
May 30th, 2022