Lloyds Bank

I had very efficient and friendly service from the lovely Tracy. She made light of a tricky matter. Thanks Tracy. Matt Stephens, Knowle
Jan 21st, 2023

Oct 18th, 2022

Great friendly place and great for all your banking needs
Sep 7th, 2022

Excellent professional staff and very helpful
Jul 15th, 2022

My wife went into Knowle branch on Saturday morning and was treated terribly. We usually go into Cabot but needed to use this bank as it's local. It was a glorious day and we were on our way to choose tiles for our home extension. Never again will we attend this branch. My wife has banked with Lloyds since 1980s it's her first and only bank. I dropped her off outside, parked the car, when I came Anita was still waiting at the desk. The cashier was in another world, staring gormless at her screen, I said hello, she never looked either of us in the eye or smiled. Wouldn't explain what was going on. My wife and I were married two years ago and her name changed. Passport office is slow in providing new ID with her married name in. My wife Anita offers additional bank related documents to provide proof she is who she says she is. There is even a note on the computer confirming the name change. We have also had cash withdrawals from the Cabot branch once a week which is in the system under her new married name (updated on the bank system). Cashier looks at maiden name on passport, gets up, walks away without explanation, across the branch floor where she talks to the acting manager. They stare at my wife from distance. The manager doesn't look at the internal computer system, doesn't come over to help, but takes the word of the idiot cashier, who returns to the desk to refuse us a withdrawal. On the way out, my wife is very upset, I approach the Manager who acts as if she's seen nothing. Her face as my wife explains the situation is one of distrust. Doesn't invite us into a side room to intervene or explain. But stands there. Clearly backs up the idiot cashier. Then she interrupts and openly asks my wife what she intends to do with the cash anyway. My wife tells her it's none of her business. She's very upset now. Our morning is ruined. We return home. Find additional proof, go back to the Cabot branch in town which is heaving with people but where Joe the manager apologises and quickly facilitates the cash withdrawal. Without need of proof - as the system indicates name change. I'm waiting outside the branch with our dog when he escorts my wife outside. He shakes my hand and apologises for the appalling customer experience in Knowle. What an incredibly guy. Do Lloyds place their brightest staff in central branches? Place the not to smart, the rude, indifferent staff in outer branches like Wells Road in Knowle? Never ever will my wife go in there again. I'd like to just to give them a piece of my mind.
Jul 4th, 2022