The oven doctor Bristol

Positive: Professionalism, Quality, Value Service: Stove & cooktop repair
Jan 17th, 2023

Never returned my online query
Jan 6th, 2023

Service: Washing machine repair Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Nov 23rd, 2022

Service: Exhaust hood repairs Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Nov 7th, 2022

Never known such appalling customer service. Paid over 350 for an oven part and they refused to keep us informed in any sense. When challenged on it by my partner, he was rude. When I later challenged him for being so rude to her, he blamed her for having an attitude - ridiculous under the circumstances! Even after every attempt was made to open lines of communication, bearing in mind their 2-4 week suggested time period came and went, then doubled, then trebled, all I got was my last 4 emails ignored over a 6 week period. Treated like an inconvenience, rather than a valued customer who was in need and had paid good money for nothing, ultimately. After initially saying we couldn't get a refund, despite no sign of what we'd paid for, we ultimately got our money back. Not that we wanted it back, we wanted what we paid for! Over 3 months on, we're back to square one. Their defence was difficulties obtaining the part; that's understandable, but zero excuse for refusing to offer any updates. At the end, no apologies for the lack of service. Thanks for nothing but irritation!
Nov 6th, 2022