Watson Fuels (Head Office)
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Hours
Chamber Rating
-
DuncAnne Bridges
Feb 11th, 2023 -
Luke S Degan
Apr 19th, 2023 -
William Eastlake
Mar 9th, 2023 -
martin macgregor
Mar 28th, 2023 -
Rosemary Burn
Mar 11th, 2023
Contact Info
- (166) 651-0345
Questions & Answers
Q What is the phone number for Watson Fuels (Head Office)?
A The phone number for Watson Fuels (Head Office) is: (166) 651-0345.
Q Where is Watson Fuels (Head Office) located?
A Watson Fuels (Head Office) is located at Callow Park, Brinkworth, eng SN15 5FD
Q What is the internet address for Watson Fuels (Head Office)?
A The website (URL) for Watson Fuels (Head Office) is: https://watsonfuels.co.uk/
Q What days are Watson Fuels (Head Office) open?
A Watson Fuels (Head Office) is open:
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 8:00 AM
Q How is Watson Fuels (Head Office) rated?
A Watson Fuels (Head Office) has a 1.5 Star Rating from 38 reviewers.
Hours
Ratings and Reviews
Watson Fuels (Head Office)
Overall Rating
Overall Rating
( 38 Reviews )
Luke S Degan on Google
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William Eastlake on Google
The saga continues with more cancelled deliveries. Tank run out and poor communication. Not able to get past the 6 different customer service operators I spoke with. Eventually cancelled order in total frustration and a local company delivered the next day after ordering to help me out. Watsons need to get there act together as worst customer care and service I have ever had, safe to say they have lost a customer.
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martin macgregor on Google
Secondly, they don't ask if you want to renew each each year, they just send an involve demanding money. If these are ignored they threaten legal action, even though I haven't agreed to their service for another year.
So the experience works like this, you take out a 12 month contract on you boiler. When it is time to renew they demand money with no details of what they will provide, Then threaten legal action if you don't pay.
I don't receive any notification that the contract will be renewed. Or any information as to how to cancel. In addition I have don't receive any contract information so I have no idea what I'm purchasing this year.
If Watson read this then they really should reconsider how they communicate with there customers so that they feel valued and perhaps consider.
The engineers have always been great.
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Rosemary Burn on Google
Actually I notice another customer had a similar experience with the driver coming to deliver but not doing so.
A later update - I eventually had to cancel the order because they couldn't give me a delivery time in the near future, and of course I then had to pay more elsewhere for an emergency delivery.
A further update - Today they got in touch and offered me a goodwill payment of 50 to compensate me for having to cancel and go elsewhere - this doesn't change my opinion of Watsons, and it only covers me for the extra I had to pay for an emergency delivery elsewhere, but a nice gesture nonetheless
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DuncAnne Bridges on Google
Then, as we'd been loyal customers, paying by direct debt for years, I was told that we could have 50 compensation for the trouble caused plus a refund of the money still in our account after the oil delivery, amounting to well over 200. That was on the 17th January ( now 23rd Feb!) and we have still not received anything. I have spent hours on the phone over the past 2 months trying to get answers and asked for email updates as proof of my efforts. Nothing...no emails despite assurances and no updates as to where we stand! I am writing to head office today in a last attempt to get some action and then to the ombudsman as I've had enough!!