Watson Fuels (Head Office)

An utter fiasco. Just like all the other reviews, this firm cannot be trusted to run a bath, let alone a company. Abysmal communications, false promises of delivery dates and times. A call centre full of incompetents, nobody knows what's going on, where the drivers are at any point in time, no ideas of ETA. Driver claims he was scheduled at end of day, not morning. Wasted my full day waiting in. Multiple phone calls needed by me. Its a relatively simple business operation and difficult to get wrong, but these fools seem to have raised it to a high art. No interest from management who typically claim to be in meetings which seem more important than paying customer. I hope the business fails calamatously. I will never use them again.
Apr 19th, 2023

Delivery put off 5 times and taken over 2 weeks from order with very poor communication, no apologies or explanation. Very disappointed with the poor customer service and inability to speak to anyone in a senior role to sort out the problem. Will be reluctant to use them again. The saga continues with more cancelled deliveries. Tank run out and poor communication. Not able to get past the 6 different customer service operators I spoke with. Eventually cancelled order in total frustration and a local company delivered the next day after ordering to help me out. Watsons need to get there act together as worst customer care and service I have ever had, safe to say they have lost a customer.
Mar 9th, 2023

I have had an annual contract for for boiler maintenance with Watson. Firstly, they still owe me a service from the Covid episode. The tried to catch up by attempting to book a services three months apart, which is not necessary. Then they blamed me for for cancelling the unrequired work. Secondly, they don't ask if you want to renew each each year, they just send an involve demanding money. If these are ignored they threaten legal action, even though I haven't agreed to their service for another year. So the experience works like this, you take out a 12 month contract on you boiler. When it is time to renew they demand money with no details of what they will provide, Then threaten legal action if you don't pay. I don't receive any notification that the contract will be renewed. Or any information as to how to cancel. In addition I have don't receive any contract information so I have no idea what I'm purchasing this year. If Watson read this then they really should reconsider how they communicate with there customers so that they feel valued and perhaps consider. The engineers have always been great.
Mar 28th, 2023

I am adding a similar comment to the list of other 1 star reviews (I would give no starts if I could). The delivery came on time, but bizarrely the driver claimed he couldn't find the gate so he drove off again without delivering. Over a week later and way beyond the before by date and my oil just keeps not arriving with no explanation. It's clear that Watsons fuels are completely unconcerned that I have virtually run out of fuel. A complete shambles, rude customer service (if you can call it that) and as other customers have said, avoid. Actually I notice another customer had a similar experience with the driver coming to deliver but not doing so. A later update - I eventually had to cancel the order because they couldn't give me a delivery time in the near future, and of course I then had to pay more elsewhere for an emergency delivery. A further update - Today they got in touch and offered me a goodwill payment of 50 to compensate me for having to cancel and go elsewhere - this doesn't change my opinion of Watsons, and it only covers me for the extra I had to pay for an emergency delivery elsewhere, but a nice gesture nonetheless
Mar 11th, 2023

I am so cross with this company, I am fuming! First we had a two week issue with obtaining oil which, in the end, had to be 'outsourced' as we'd run out of oil and Watson's couldn't get it to us. It eventually came ...from East London and the delivery driver told us it happens all the time and he has been to Wales, and the Isle of Wight!! Then, as we'd been loyal customers, paying by direct debt for years, I was told that we could have 50 compensation for the trouble caused plus a refund of the money still in our account after the oil delivery, amounting to well over 200. That was on the 17th January ( now 23rd Feb!) and we have still not received anything. I have spent hours on the phone over the past 2 months trying to get answers and asked for email updates as proof of my efforts. Nothing...no emails despite assurances and no updates as to where we stand! I am writing to head office today in a last attempt to get some action and then to the ombudsman as I've had enough!!
Feb 11th, 2023