HOVE WOOD BURNERS

Good wood burner
Dec 23rd, 2022

This is a difficult review to write, because despite a rocky showroom experience with the person being quite uninterested and knowing very little about the woodburners or their installation; we were impressed with the price, the great information card, and more importantly, very excited that we could buy a showroom model and get it installed before Christmas. After reserving our model, we were told to message Andy to arrange installation. Whilst appreciating how busy he must be, 3 weeks have gone by and we have called, emailed and messaged and we have had no response. The person in the showroom who we have also called has been unhelpful and simply says keep trying Andy. Today, we learn the model we had reserved is no longer in the showroom and one will need to be ordered, but they have not had time, because "it is chaotic here". So we have reluctantly decided to buy elsewhere. There is a review on here from 4 years ago, about the feeling of being strung along and that is exactly how we feel. We might have used a different forum to feed back our experience, but no-one seems to care! Busy or not, it doesn't take much to keep customers informed. Our point is, buyer beware. Great products and we suspect Andy is good when you can get hold of him, but you need to manage your expectations if you decide to purchase from here, or in our case TRY TO PURCHASE. Yes, we are a little miffed.
Nov 12th, 2022

Despite phoning the landline several times, phoning the mobile several times, texting the mobile, emailing, going to the showroom on two occasions and leaving messages and leaving a handwritten letter containing all the information with the guy there,,,, despite all of these efforts, made repeatedly, over several months, I have had no response from Andy or anyone. I took the showroom guys advice a fortnight ago to buy the stove myself online and they would then fit it - now I have the stove but no one ever got back in touch about installation. Ill find someone else. It has been the most weird experience I have ever had trying to give someone work/money and literally been ignored over and over again. So sadly, I feel it important to note it here so that others dont waste ridiculous amounts of time like I have. Anyone know any good stove installers?!
Nov 11th, 2022

Oct 19th, 2022

Been texting and emailing this guy for a couple of weeks now as I want to buy a stove. I have asked simple queries about delivery and if he can sell me a stove without me visiting the show room. Literally one of the most unhelpful people i have ever come across in business. Has texted me back once to say he was busy and that he struggles to answer as he 'cannot work and talk'. Why would you bother putting your details on the website for quotes and sales when you are not actually servicing your potential customers!? I have subsequently sent another three texts as he does not answer the phone with no reply. I still want to buy a stove from him but I cannot get my head around the service from a supposed reputable business. Get some help if you are busy or at least have the decency and courtesy to give me a quick call!!!!
Oct 14th, 2022