City Cabs Brighton

Booked a taxi in advance at 08:00 in the morning to collect my daughter from school at 15:00. The driver still hadnt arrived by 15:45. I booked it first thing to ensure they arrived on time. Not even a call to say they would be late. They had 7 hours notice to be there on time! 7 hours notice and still had not arrived 45 minutes after they shouldve.
Apr 19th, 2023

Always long waiting times
Apr 17th, 2023

Good service from a good company
Mar 7th, 2023

Jan 30th, 2023

Awful cab company. Agreed to book a cab, was told it will be with you in 10- 15 mins or less. After 15 mins waiting in the cold I called to follow up and was told there was a problem with the cab that was supposed to pick us up therefore we would need to wait another 15-20 mins for a new one. We waited 20 mins then called again to follow up. This time told there are currently no cabs in the area of the pickup (near 7 dial's?!) And that they couldn't tell us when another would be available.... Had I not called to follow-up we would just be left waiting in the cold. Truly awful service and not honest from the dispatches station. With service like this it's no wonder apps like Uber are growing in popularity.
Dec 13th, 2022