Pier Recruitment

Critical: Professionalism, Quality, Responsiveness, Value
Jul 2nd, 2020

Critical: Professionalism
May 13th, 2020

100% Recommend this agency! Staff really friendly and extremely helpful, I had the luck to find Danielle, whos an amazing person, she helped me a lot and gave me the confidence I needed to get the job. Thank you, Danielle and Pier Recruitment!
Feb 26th, 2020

Worst recruitment agent I've ever experienced. Me and my partner (we had no similarities on our C.Vs or any information given to Pier) both professionals with a good levels of office and a variety of experience, applied to many positions that Pier had available in 2018 in different months. We heard back from EVERY other agent we had contacted. They took three weeks to reply to us both. The reply was only for temporary jobs though and the email specified that they had a role I may be interested in to call them ASAP. I accepted the interview to go in. During the three weeks of them not replying, there was a position that had oddly specific requirements which I had funnily enough had all the professional and personal experience for (or at least enough to chat about it - one was if I've been travelling in South America in the last 6 months which I had just come back from). I took hours tailoring my C.V for this position and creating the covering letter. I have worked in marketing and therefore was used to creating specific yet detailed work. I am only saying this so you understand that it would be to a level that I would get a response back (as it's a recruitment agent). After a week no response. I chased them. I called them. I emailed them. Finally after a few emails asking for some comment or feedback, they said a lady was dealing with this who is off. I understood. Back to the interview for the temp jobs - I went in as organised and spoke to the lady who asked me to fill in paperwork and ask general questions to see what I could do. To my surprise there was no role currently (even though I was emailed to say that there was and I had came in the next day) and she said she put me on the general list to get notifications when any temp jobs would come up. So again, a shortfall on their end. I took this opportunity to ask, again, about the job I was interested in. She said she would ask her colleague. She came back into the room and said sorry the client is very fussy and wants specific requirements. Well she didn't ask me about the requirements. I pushed once again (as I had remembered them) and said I have each requirement and listed my experience with them. I then said oh well, I thought I would at least ask. She said she would mention it again and would be in touch. As I left they called me back. I found out the director, who told me that the person dealing with it was off, was the one who was dealing with it. So I was also lied to. They went through all my experience and commented that actually, it was worth hearing about. They promised they would be in touch either way. They were not. If your client was THAT fussy it must mean that only people who had the very specific criteria would be shortlisted. Therefore, it was very likely that I should have had a conversation with SOMEONE about this again. Definitely when they had made clear that they were finding it hard to get people with all the requirements (again WHICH I HAD EVERY SINGLE ONE LISTED!!!). The only communication I received was when (two/three weeks later) I finally started getting contacted with temp roles and as I had now gotten another job I had asked to be removed. They then mentioned if I was still interested in the original position which I said yes, only to see if they did ever actually respond. Guess what? They didn't. I don't mind putting effort and time in trying to find a good job, however it shouldn't be this difficult through a recruitment agency. I felt super let down by the company and if they only had communicated, that would have been at least ONE positive for them. Pier, I get that you must see a lot of people, it can be a frustrating job and you're busy but you really made me work hard for absolutely nothing. Why do you think your time is more important than mine? Luckily, I found a great position elsewhere but I felt my experience was really awful and I hope you improve.
Jan 18th, 2020

Danielle is a superstar! After a few weeks of applying and getting nowhere she arranged for interviews and I started my new job after a couple of weeks with her help. This was after spending a frustrating two months getting nowhere on my own. Registering was easy, her communication was brilliant as she called with prospects, before and after interviews. I was made to feel fully confident that I would get a new role, felt looked after and appreciated. Thank you so much :)
Oct 4th, 2019