Austin Rees

NO COMMUMICATION. One letter to lease holders advising the majority of front doors in the block do not meet fire regulation and need replacing. Given two months to action. No response to any emails sent from myself or my contractor when seeking clarification. No consideration given to any of the lease holder and not enough detail to take any action. Very very poor customer service. Does Ms Nightingale still work there ? If so can she please check her emails?
Feb 8th, 2023

I was going to purchase a flat which they manage. I rented this property until the property purchase completes. I have seen many insects (loaches, bees, woodlouse) in the flat and I have my friend come in to check where they're coming from. There is a bee's nest in the building as there is a large tree covering the living room. Also in the bed room, there were missing skirting boards, and we found it missing all the way through in the room, living room and the kitchen. The bathroom - it was very dirty inside and it wasn't sealed properly. I spoken to the seller about these issues and the seller contacted Austin Rees, many times. Nothing has been done until I decided to abandon on this purchase and move out. I had to contact the council to have a look at the property. They acknowledged serious damp, bee's nest in the flat, however, because I was going to leave the property they couldn't do anything. They also spent too much time on responding to my solicitor's enquiries. Since I made an offer on this property, I waited until 5 months past, and there were still no action taken by this company. Also I asked the seller to cut down on the tree covering the living room, because the bees were flying around this tree and I was just one window away from them. The seller contacted them, but no action was taken. So I paid a lot of money for pest control, handy man to fix these issues. I had to call drainage company all the time, because the toilet gets blocked once a week. Also, there's always someone scattering rubbish into the communal garden, which is in front of the kitchen of this property. So the view from the kitchen was occupied by the rubbish. I kept talking to the seller, and the seller contacted Austin Rees each time, but no action was taken. Finally the seller had to come to pick the rubbish up for me. Please see my pictures to see the state of this property. I don't want anyone to experience what I have experienced. Just do not rent or buy a property managed by Austin Rees.
Jan 24th, 2023

I have a Hove property managed by AR and have always found them to be really helpful.
Jan 10th, 2023

Austin Rees manage our building in a highly professional and efficient manner. They respond to queries promptly and ensure that works are carried out to the correct standard. In particular I would like to mention Rayana Betts for her excellent communication skills, her attention to detail and her positive attitude - it is always a pleasure to deal with her.
Oct 30th, 2022

Amazing service from our agent Rayana - thank you!
Oct 9th, 2022