Kamsons Pharmacy

Poor spirit to help.
Sep 25th, 2022

Error in my normal prescription meant I did not receive all my medication and they would not issue the second half unless I paid twice! Staff are unfriendly, unhelpful and unsympathetic, just saying there's nothing they can do. I've had to leave without my medication. Awful service.
Mar 25th, 2022

Friendly, helpful staff who make the effort to get to know their regular customers. A real asset to the area.
Mar 23rd, 2022

An absolute shower. Rude, incompetent and completely lacking in empathy. Leigh in particular is a really special kind of person. Booked a covid jab, went to the Kamsons on Beaconsfield Villas - to be greeted with a sign directing me to Kamsons London Road. Went there, waited 10 minutes to get a parking space, went in to be told no, go to Kamsons Beaconsfield Road. Arrived there, now 15 minutes late. A surly woman (Leigh) greeted me and when I said I was late due to the poor directions etc, glared at me, told me it's not their fault, it's the fault of the NHS, and told me to wait. She then loudly called across to the pharmacist, "The 10.20 has finally bothered to show up". 25 minutes later, when people who got there after me had been seen and jabbed, I asked how long I would have to wait. She responded with "the end of the surgery, it's not our fault you were late." (End of surgery being another 45 minutes away). Didn't think to tell me this sooner, of course. She then accused me of being rude to her and other members of staff. Utter tosh, she was the only person I had spoken to. She conceded that I hadn't shouted, sworn or made any personal remarks, and refused to give her name until pressed. I decided to wait outside - 10 minutes later the pharmacist comes out and says, "they can't see me today. They are too busy". A waste of over an hour of my life, and no jab. Can't believe anyone would entrust their healthcare needs to a bunch like this.
Oct 27th, 2022

Really unprofessional. I went to pick up my prescription and had my dog with me since weve just moved here and hes not used to being alone in the new house yetand also because the pharmacist at the other Kamsons on Preston Road let me order and pay outside w/out a fuss. When I arrived at this one, the pharmacist said dogs werent allowed and offered to serve me outside, but apparently then complained very loudly about it to their colleagues when they went back indoors. I know this because a customer stormed out shortly after and angrily told me that I had annoyed all the pharmacists with my dog and my demands. I was taken aback, since the least you can expect from a pharmacist apart from stocking your meds is to *not* talk about you in front of other customers. This woman kept on yelling at me, and then after she left, the pharmacist came out with my prescription and said that this was the last time they would be doing this (she gestured at the dog) for me, as if she hadnt been the one to offer. I tried to apologise and reiterated that it wouldnt happen again, it was b/c I was new in town, and she told me off *again*. It was only as I left that it occurred to me that serving a customer outside when theres no queue and when shes clearly being very apologetic really isnt a big askand that being rude about a customer in front of other customers is unacceptable. Bear in mind as well that my dog is a really gentle bedlington lurcher on the small side who doesnt bark, yap, or jump up, and is generally unassuming. ie, I wasnt standing there with a Rottweiler foaming at the mouth. Additionally, the pharmacist could see I was picking up antidepressants and mood stabilisersmight it not dawn on them that unceremoniously telling off (and continuing to tell off after theyve repeatedly apologised) someone with depression and bipolar might be especially ill-advised, and even harmful? (Im not saying you should have to have mental health issues to be treated with respectbut rather, that if adhering to basic rules of courtesy and professionalism arent motive enough to be decent to a customer, then maybe fear of them kicking off might? In this case, I hadnt had my meds in a couple of days so was feeling especially fragileand was caught unawares since a pharmacy is the last place Id expect to find myself on the receiving end of aggressive behaviour. Anyway, Ill be asking my gp to send my prescriptions elsewhere. Shoddy service, appalling behaviour, and judging by the customer who yelled at me, not a great clientele either. Avoid.
Jun 21st, 2022