Jewson Brighton (Kemp Town)

Off the scale. Truly vile off the scale experience being ripped off by them. They even have their staff submitting conflict of interest reviews - they have one here from an area manager.... Called in to pay Jewson directly - as trader (rogue as it transpired) due to leave UK for 3 weeks; they refused, forcing me to pay him all the while knowing he has no account with them and pays in cash. When it transpired he was under police investigation for defrauding a large and growing number of local people - Jewson, in writing, promised to send the 2K order if I put them in touch with the police officer. I duly did - and this took hours over 8/9 days of my time and energy. They shamelessly went ahead - refunding the rogue tradesman - and did not send the 2K order to me as stated in writing; knowing he is facing such serious allegations that the case has been 'escalated to Detective' status - it is of that gravitas. You couldn't make it up. Jewson monitor Trust Pilot non stop and try and remove the reviews; have sent police comms and Jewson emails to Trust Pilot - so they can no longer hide the truth. Jewson senior management assure you of action - then hide. Don't know how they can sleep at night... Maybe that's why their share price is dropping: the truth always outs doesn't it.....A large & growing number of builders & traders I speak with relay they do not like them so word of mouth is getting out as to their true colours.
Oct 4th, 2022

Closed for delivery 2pm onwards.... pathetic
Mar 28th, 2022

Today wasn't the best display by a Jewson store after many visits and multiple purchases in other stores I've not encountered such poor customer service as I was greeted with today. On arrival the guy behind the desk said as I walked in "we're closed mate open again Monday morning at 7am, see you then!" arrogantly and presumptuous I thought but the stores opening times online state open till 12:00 I said to which he said "yeh we're out the door at 12:00 so I would urge customers to arrive before 11:30 to be sure to get correct service, granted I arrived at 11:45 which you could argue is cutting it fine for a Saturday worker and everyone likes to get out early if they can but he didn't have to be a t@+t (rude person) about it.
Mar 28th, 2022

Apr 8th, 2021

Good service friendly staff,well worth a visit if you are a DIY
Mar 30th, 2021