Sensation Fashion Jewellery

Just got some earrings from the most loveliest people! Service absolutely perfect! Super lovely, informative and helpful. Earrings are very cool as well ! My friend will love the zebra ones!
Feb 3rd, 2023

I have used this shop for years and been happy. However, I bought a necklace before Christmas and realised when I put it on that it had a very bad smell (the fabric cord) as if it had been stored somewhere for years. I went into the shop (Brighton) las week to try to exchange it as the smell was overpowering. The girl working by herself was unpleasant and didn't even want to engage with me when I explained the situation! She was rude (I came in with someone who couldn't believe her attitude). She kept on saying that all the jewellery is checked thoroughly (!!!) and was very much on the defence and would not even look at the necklace or smell it. She said they don't do returns if not a manufacturing fault and was blaming me! Appalling customer service and she shouldn't be serving customers with this sort of attitude. I was very surprised that a small business would behave like this, and for the sake of an inexpensive necklace the least they could have done is take it back! I will no longer be shopping here and neither will my friends - there are plenty of other jewellery shops around - I have recommended so many friends and family to this shop too over the years. Very disappointing experience!
Jan 29th, 2023

Love this shop th best
Aug 10th, 2022

Absolutely vile customer service, wouldnt refund my birthday present (a necklace) which I cant wear because I had a tracheostomy in ICU and it lays over the incision? Hung up the phone to me when I called what he listed as his business number. Ableist man taking advantage of people in a less privileged situation than him. Then decided to spend the whole night harassing me on facebook with his friends!
Mar 6th, 2022

I went into Sensation to ask if they could look at an earring that needed some delicate mending. I hadnt bought the earring there but Valentina kindly sorted it out straight away for me. Thanks Valentina for saving my favourite earring!
Dec 27th, 2021