Brand Vaughan

From the moment we met Kieran at 'our' property to the day we completed and got the keys from Jamie, they were both fantastic! Always kept us up to date, pushed the right people when it was needed, and ensured that the experience of us buying our first property together was faultless. If ever we move we'll be straight back to you!
May 3rd, 2023

AVOID AT ALL COSTS. Dreadful service provided by this company. Told they will email me by a certain date regarding key collection and never do. Told they would ring me back regarding key collection and never do. Then informed on move in date that we actually wont be able to move into the property until a few days later leaving us HOMELESS. Absolutely shocking from this company, dreadful communication and complete lack of customer care. I am in utter shock at how bad this experience has been.
Apr 25th, 2023

Found a brilliant property through Brand Vaughan, had a few complications with other parts of the sale process and brand Vaughan went above and beyond to resolve problems that where not in their jurisdiction.
Apr 16th, 2023

Ruby has been such a helpful and responsive letting agent. I highly recommend her at Brand Vaughan. It's my first rental and she's helped to make things as easy and straight forward as possible.
Apr 15th, 2023

Throughout our tenancy, our flat suffered from several leaks. The worst leak which occurred, took two months to be resolved. It leaked every time it rained, which in Winter happens fairly regular. Despite us raising the issue the day it began, and again contacting them about it every week afterwards, we were constantly met with the same response of "we will look into it and get back to you". At one point, they even told us on the phone that it was fixed whilst we watched it continue to leak! A substantial amount of mould also quickly began to grow around the wall from where it was leaking through. The staff started out with friendly correspondence, but quickly became rude when we questioned the competence of their response to the issue. They failed to keep us updated with how they were planning on resolving the issue, with us always having to call/email them for an update, rather than them contacting us. Despite all this, they have still tried to deduct 15% from our deposit for a few cobwebs left on the ceiling by the front door! If you do decide to rent through Brand Vaughan, I highly suggest making sure a 6-month break clause is in your contract.
Apr 14th, 2023