My Lets

Our student property was sold while we were living in it and transferred over to MyLets. They did very thorough investigation of the property and were constantly arranging visits and letting themselves in to the property or turning up unannounced when we had specified certain times we were unavailable. We have now been waiting nearly 3 months to receive our deposit back. They are trying to charge us 700 - this was first attributed to a lengthy, very detailed inventory report stating we had repainted the property and complaining about things like the exterior of the property not being clean. We responded very quickly letting them know that it was fine if their inventory report process was a lot more detailed than the previous estate agents, but that we were not willing to cover the costs. They have been extremely slow to respond about any issue concerning the deposit return, every time I call it's like they know nothing about it. When they at last responded after several calls and follow up emails they said that we would not be charged with any "damages" but would still be charged with the cleaning, which is somehow still over 700 for a small three bedroom house, the same amount they were trying to charge us for "damages". Since we have been issued with this bill we have been forced to contact the Deposit Protection Scheme and they have not even responded to them, didn't even know a claim had been raised when I called to follow up. I understand some issues are down to the landlord and if I could give the landlord a one star review I would, but this situation has caused me extreme distress in financially trying times and I'm beginning to feel like this is the only way I will get results from them. It is illegal for a landlord to charge for an end of tenancy clean on a property that was not clean on move-in. This is especially frustrating when I did not choose to rent with My Lets and definitely would not have done judging by the other reviews from others that seem to be in the exact same situation.
Nov 27th, 2022

Sep 16th, 2022

As an intermediary institutions they even dont want to talk with their customers. No one serve us when we arriving position on time to have a viewing. Twice! First time they said they didnt see us and they left, with no any calling and message. Second time they said they are off duty, but it is they set set the time of the visit! Bad experience!
Jul 18th, 2022

Great experience dealing with Connor throughout my purchase process. Thank you!
Jun 11th, 2022

Would not recommend renting a property through My Lets. We were charged 504 for an end of tenancy clean - after only being in the property for a year. Then on the end of tenancy report - there were references to dust and dirt! When we originally viewed the property, the garden was not fit for use due to the decking being rotten and having holes. We were reassured that the gardens decking would be replaced and the agent said this would be booked in for the day we moved in. It took 5 months for the garden to be repaired and for it to be safe to use. In addition, we reported a broken window in November - for it to be fixed the following August! Would avoid at all costs!
Apr 20th, 2022