Pull & Bear

May 3rd, 2023

Went to shop here yesterday. Started off fine found lots of nice clothes, however when i went up to the changing rooms to try them on the girl that was working was just so rude and spoke very sarcastically to me when i asked a question. After i had tried the clothes on i realised i needed a smaller size in a skirt so i went back downstairs to see if they had it which they didnt. I asked the guy at the till if they keep clothes out back and he was nice said yes to ask one of the colleagues on the shop floor to check for me. so i asked the girl who had been working in the changing rooms and she looked like she couldnt be bothered and told me to ask someone else. so i went over to someone else and asked her if she could check. then i was greeted by the same rudeness with this other girl who didnt even reply to me just grabbed the machine to check and just showed me they had none in stock without even speaking a word to me. it just made me feel very awkward and like i was asking her for too much. overall not great customer service at all.
Apr 28th, 2023

Helpful staff
Apr 15th, 2023

Good selection of clothes, moderately organised store. My issue lies with the staff member that served me. Although I didnt catch her name she didnt acknowledge my waiting for 2-3 minutes to continue my purchase. I had to approach her to be served, a very unfriendly and unwelcoming service from her. She had some sort of accent and black hair. I dont think Id visit this store again as a result of this staff member.
Mar 20th, 2023

Horrible experience at Pull and Bear Brighton today. Usually love coming in. Was waiting to go into the changing rooms when Anna (girl who was working) who I dont really know, starts having a go at me over a personal issue, was totally shocked and humiliated. When entering a changing room it should be a comfortable experience, not a place to be had a go at by people working there. Felt so uncomfortable, put my clothes on which I wanted to be able to show my friend but felt to awkward to even do that. Considering as she was on shift, this is a complete lack of professionalism. Not coming back.
Jan 20th, 2023