Wellsbourne Healthcare CIC

Receptionists are always so lovely when I go in & wanted to pass on that Lisa who did my blood test today was so lovely, I felt so comfortable and relaxed and wanted to give her the biggest shout out!
Feb 10th, 2023

Enter the phone call bunfight twice a day, in the morning and at 2pm in the afternoon. This is for initial reception to take your basic details and your symptoms. They will book someone to call you back at some undetermined point that day. The call back will then ask you all the same questions and aks about your symptoms, before taking you through a pre-determined, computer checklist. Once this is done, you will be put forward for a health practitioner to call you back to discuss your symptoms for a third time, again at an undetermined time. They will then decide whether you need to make an appointment after making an educated guess about your condition, based on your answers over the phone. You will then enter the lottery of when they have availability. It's a great system that encourages people to call 111 who will send you to the hospital, or for people to change their doctors and get them off their books.
Jan 29th, 2023

So if my "phone appointment" is at 14:15 and you call Exactly at the time and I miss it I do not get a call back but its OK for you to be over an hour late calling me?? It's actually bad..
Jan 24th, 2023

On 30th January 2023. I've called GP at 8:30am since ,until 10 am call not been answered, my daughter 5 she's very unwell, I was very worried about her , now I had to take her to hospital, I have no idea why no one answere call at GP my wife tried from her phone aswell , phone was ranging, no answer, I'm not happy at all.this make really upset
Jan 9th, 2023

inefficient, my appointment was cancelled and I wasn't told until I came in
Dec 27th, 2022