Wish Park Surgery

Absolutely garbage service. Over 90 mins on hold just try to get through to change an appointment that I can't attend.
Mar 20th, 2023

I registered just over two months ago. I found the process was super smooth. Ive needed a GP appointment already and found calling in the morning after 8.15am as well as using the electronic appointment request easy and convenient.
Mar 11th, 2023

Cant get an appointment ever. Still on waiting list 2 years later for something Only here for convenience but can very rarely get a appointment. Phones always busy 100 calls to get through and the appointments have gone. E consult is very handy but its also nice to see someone as my symptoms arent available
Feb 25th, 2023

The surgery overall is good and the doctors are very attentive. The reason for my 3 stars is the lack of people skills the male receptionist has over the phone. The last couple of weeks I have called the surgery at 8:15am most mornings to try and get my 8 year old daughter an appointment as she quite clearly had an ear infection. Every time I called, the male receptionist was rude and abrupt and told me her condition wasnt enough for an appointment I pleaded for her to be seen as my daughters earache was becoming increasingly worse. Finally this week my daughter was seen by the doctor (after speaking to a different receptionist) and immediately rushed to hospital and put on an IV drip due to her ear infection turning into Mastoiditis. Im angry, upset but thankful as this could have taken a very different turn. I just hope this in particular receptionist doesnt put any other parent in a similar situation to mine. I understand the NHS are struggling, but as a surgery receptionist, you have a duty to care and unfortunately he lets a good surgery down.
Feb 15th, 2023

This GP is the worst Ive ever experienced. Waiting over an hour in there to be seen for my appointment. This happens all the time. Staff dont listen when you speak - infect they spoke over me. Rude and unorganised and just an absolute shameless to be honest. The last straw just broke there on the phone. Trying to explain something and not being listening too if the final straw. WORST EVER AVOID
Jan 28th, 2023