Brighton Accommodation Agency

Feb 17th, 2021

I have a lovely landlord and I cannot fault her in anyway. Preferably I rather go through her than this agency to get things resolved. Would like to presume as I aint a student anymore this agency would act more professional as I treat my home as my home. Every time I report a maintenance issues I am not made aware of when a contractor is coming round, I wouldnt complain if it was just once but repeatedly I have awoken to random strangers in my home. Sometimes its clear the agency have given them the keys as they will be inside my flat. With suffering from mental health issues, autism, previously having home invasions and being attack in our own homes. I find every time this happens this is effectively making our mental heath worse. I have asked the agency on multiple times to just make us aware that someone is coming over but to no avail do they even try to do this. While having these issues I cannot even get through to them to complain. Ive been with this agency for about 5 years now and there has been no improvements. Extremely disappointed and distressed. Update 1/09/2020 Once again this exact same thing has happened. Extremely distressed over this. Have spoken to the agencies who just blamed it on contractors. Now being advised by friends and family to report to an ombudsman.
Jan 4th, 2021

Apr 18th, 2020

Feb 21st, 2020

Stay away!!
Dec 15th, 2019