Travel Nation

In 2016, Trave Nation arranged a multi country trip that was originally planned for my partner and myself. He sadly passed away suddenly, a few weeks before we were set to travel. Their compassion and kindness at this time was outstanding. They sprung into action to refund all the expenses and I got every penny back. I didn't have to spend a minute worrying about it and was left to grieve my loss. Some 6 months later, I decided to go it alone. They planned an amazing round the world trip for me with great price points that allowed me to keep the majority of my budget for spending. It was the best decision I ever made. I would 100% recommend Travel Nation.
Mar 12th, 2023

Booked my first round the world trip with them. Very professional
Feb 7th, 2023

So far we have been amazed with the team especially Scott - he and his team have arranged a 4 month world trip for my wife and I and so far hotels excursions and flights exemplary ! Keep it up guys and thank you
Feb 4th, 2023

(Translated by Google) Disappointed with the agency. We first thank Marie for her work on our first galleys: - the first flight of our canceled TDM, which supposedly never happens, but it falls on us which calls the whole TDM ticket into question; Marie was able to find us another flight (with an 8 hour wait in London) - a missed flight following a postponed internal flight (booked outside the TDM ticket); Marie changed our route for us (it was complicated with the 12-hour time difference with Great Britain, despite the call to the emergency line, which preferred that Marie manage the file). For the rest, Travel Nation did not help us much. We had overbooking with Latam, something that is supposedly known with this company, but Travel Nation never informed us of this problem (for information Latam no longer works with Travel Nation). With the TDM ticket sometimes it is possible to register and sometimes not, this was the case for Latam. And despite the fact that we always arrived more than 3 hours before the flight at the airport for international flights and well when we showed up for check-in, only 4 people could board out of 5 (I specify it is my son of 7 years that remained on the floor). The flight was full and everyone had already checked in. We are skeptical. In short, we are waiting in front of the boarding gate and everyone is boarding and there are no more seats. My husband is staying and I am leaving with the 3 children not knowing how he will join me (we had another flight the next day and he could not take the same flight the next day). Finally the hostess finds an arrangement he will take 2 flights and will join us very late in the evening. We ask Travel Nation a few days later if this incident will affect his TDM ticket. No it's fine no problem. For the next TDM ticket, only my 3 children and I had a ticket and the husband's TDM ticket was marked as closed. We were carried around from counter to counter (Latam, Iberia, Latam). We were 5 hours ahead of our flight and the solution was found after 3 hours of waiting with our bags and children who were really fed up. During our exchanges with Travel Nation, they told us that if we had called our referent, she would have given us a number to unlock the ticket. Only we left the country (end of package) and were there for a weekend (our referent does not work on weekends). I doubt the hotline would have found the solution for us. Again I would not take a TDM ticket. We had too many problems that we often solved on our own. Obviously Travel Nation informs us that they are not responsible for other companies, that for the online check-in which does not work it is not their fault, that it is necessary to present yourself at least 2 hours in advance (we were still at the airport at least 3 hours before the flight), that they were unaware of the overbooking (I find it hard to believe), that for them on their system, the TDM ticket for Mr. was not closed (which everyone believe passes the buck). All these problems have disrupted our TDM, and I can tell you that leaving without her husband with her 3 children in a city of high insecurity will remain a traumatic moment for me and my children. (Original) Dus par l'agence. Nous remercions d'abord Marie pour son travail sur nos premires galres : - le premier vol de notre TDM annul, ce qui soit disant n'arrive jamais, mais a tombe sur nous ce qui remet tout le billet TDM en cause ; Marie a su nous trouver un autre vol (avec 8h d'attente Londres) - un vol rat suite vol interne report (rserv en dehors du billet TDM) ; Marie nous a chang notre route (cela a t compliqu avec le dcalage horaire de 12h avec la Grande Bretagne et ce malgr l'appel la ligne d'urgence qui a prfr que Marie gre le dossier). Pour le reste, Travel Nation ne nous a pas servi grand chose. Nous avons eu du surbooking avec Latam, chose qui est soit disant connu avec cette compagnie, mais jamais Travel Nation nous a averti de ce problme (pour info Latam ne travaille plus avec Travel Nation). Avec le billet TDM parfois c'est possible de s'enregistrer et parfois non, ce fut le cas pour Latam. Et malgr que nous soyons toujours arriv plus de 3h avant le vol l'aroport pour les vols internationaux et bien quand nous nous sommes prsents pour l'enregistrement, seules 4 personnes pouvaient embarquer sur 5 (je prcise c'est mon fils de 7 ans qui restait sur le carreau). Le vol tait complet et toutes les personnes avaient dj fait leur enregistrement. Nous sommes septiques. Bref nous attendons devant la porte d'embarquement et tout le monde embarque et plus de places. Mon mari reste et je pars avec les 3 enfants sans savoir comment il allait me rejoindre (nous avions un autre vol le lendemain et il ne pouvait pas prendre le mme vol le lendemain). Finalement l'hotesse trouve un arrangement il va prendre 2 vols et nous rejoindra le soir trs tard. Nous demandons Travel Nation quelques jours plus tard si cet incident aura des rpercussions sur son billet TDM. Non c'est bon pas de problme. Pour le suivant du billet TDM, seuls mes 3 enfants et moi avions un billet et le billet TDM de mari tait marqu comme clos. Nous avons t trimbal de comptoir en comptoir (Latam, Iberia, Latam). Nous avions 5h d'avance sur notre vol et la solution a t trouv au bout de 3h d'attente avec nos sacs et des enfants qui en avaient vraiment marre. Lors de nos changes avec Travel Nation, ils nous ont dit que si avions appel notre rfrente, elle nous aurait transmis un numro pour dbloquer le billet. Seulement nous quittions le pays (fin de forfait) et tions un week end (notre rfrente ne travaille pas le week end). Je doute que la ligne d'urgence nous aurait trouv la solution. A refaire je ne reprendrais pas un billet TDM. Nous avons eu trop de problmes que nous avons rgler bien souvent tout seul. Bien videment Travel Nation nous informe qu'ils ne sont pas responsable des autres compagnies, que pour l'enregistrement en ligne qui ne fonctionne pas ce n'est pas leur faute, qu'il faut bien se prsenter au moins 2h l'avance (nous tions toujours l'aroport au moins 3h avant le vol), qu'ils n'avaient pas connaissance du surbooking (j'ai du mal le croire), que pour eux sur leur sytme le billet TDM de monsieur n'tait pas clos (qui croire chacun se renvoie la balle). Toutes ces galres ont perturb notre TDM, et je peux vous dire que partir sans son mari avec ses 3 enfants dans une ville de haute inscurit restera vraiment un moment traumatisant pour moi et mes enfants.
Apr 22nd, 2023

An expensive mistake choosing this company. Too many things went wrong on what should have been a memorable holiday and family reunion in NZ and Malaysia. Inadequate, shabby accommodation for the most part, a promised meet and greet turned out to be a shuttle bus, in one instance, on arrival in Auckland after a long flight the wrong hotel was named in our booking confirmation, and worst of all, a reluctance by the agent and later, the MD, to take ownership for the problems we encountered. Blaming Covid at this present time is simply not acceptable. As B&B owners during those times, we are perfectly aware of how hard these times were. NB To set the record straight, we received a refund of 102 when the cost of our trip was approx. 8500. Three of the hotels selected by Travel Nation over the 18 days were well below standard.
Feb 16th, 2023