AD Williams Brighton LTD

Mar 9th, 2023

This is for AD Williams, Brighton. Terrible quality repair backed up by even worse customer service. Had one of our vans in for repair to side door and rear wheel arch. Arrived back 4 days later than promised. Paint not the same colour, runs in paintwork, theyd even managed to spray over existing vinyl from the sign writing, slide door didnt fit correctly, vehicle in dreadful state with masking tape still applied to some areas, dirty handprints on the inside and they even added a scratch on the drivers door which wasnt there when they collected. Centre manager Steve was simply not interested in my complaint and even argued that they didnt remove door and they couldnt have sprayed over the old vinyl; he was looking at a photo and I was looking at the actual vehicle so I was correct. They came to pick it up to rectify their poor workmanship. In the meantime my company had a booking come in which we couldnt turn down so it cost me 700 to hire a replacement van. I asked Steve (manager) for a small consideration due to the inconvenience by repairing 2 small areas unrelated to the original incident. Steve point blankly refused and wouldnt even entertain the idea and to top it all, the vehicle was returned and now the side door has to be slammed really hard to close it so even their rectification needs rectifying..!! Steve thought 20 quids worth of fuel was compensation enough because they had to drive it down to Brighton again; lets not worry about the extra miles and wear and tear eh Steve. I sent an e mail of complaint to AD Williams head office expecting someone in authority to reply. Instead I got the same old unhelpful Steve replying instead so obviously even their senior managers/directors dont care about customer satisfaction either. I dont want the van to go back for a further rectification to sort the door out because I dont believe they have the skills to do it properly. Conclusion. Avoid at all cost Service: Body & Trim
Dec 29th, 2022

Service: Body & Trim
Sep 8th, 2022

Avoid at all costs! We have a mark 1 golf clipper which was sent to them to repair when someone went into the back of us. The car has a manual choke which they pushed so hard into the dash it ripped the dashboard. They did not accept any fault event though it happened while in their care and did not offer us any help. Would not use again. Service: Body & Trim
Sep 1st, 2022

Service: Body & Trim
Jul 3rd, 2022