Harwoods Land Rover Brighton

Bought a car here, promised to have a 1 year warranty period and now, 5th of June until you can get a spare car. Warning.
Apr 26th, 2023

462plus vat for ??2hours work but their hourly rate is153plus vat.and any decent mechanic would sort within 30mins max considering they had been told exactly what was wrong(new ride height sensor and correct/new multilug reqd).parts team were perfect..a new multiplug required as previously repaired and cut to close so as no further repairs possible(poss not them tho)im a very good friend of owners and run a garage so booked in direct with them so as owner wouldnt get ripped off,but as main dealers norm they dealt with owner direct,on questioning with the !service manager!!ref 2hours listed but 462 charged she couldnt find invoice!!and when she has she will have to call owner directly of which as i stated the owner didnt want to make a fuss,she just felt they had ripped her off and she wouldnt ever use them again.
Apr 19th, 2023

We received our new Range Rover after a long-anticipated year on the waiting list. Our car was overdue by 4 weeks due to an issue, so Max arranged for a brand new loan vehicle until solved, which was great to test the same model with different features (some of which we later added to ours such as deployable sidesteps). Upon delivery, there were a few snags meaning that the car had to be sent back initially (and we kept the loaner). Max and his team handled everything promptly and without hesitation, even arranging for the car to be delivered once solved (although on the second attempt, we preferred to collect in-person to enjoy the experience and ensure all in order). Harwoods maintained professionalism and communication throughout, despite the challenges, and even made-up for the issues by spoiling our two young boys with a few treats (thanks again)! Furthermore, a special mention to Katy in after-sales/servicing who has attentively navigated some minor snags and add-ons in recent months. We've used Harwoods Brighton for our previous two cars, and despite it being a 90-minute drive from our house in London, we will continue to use Max and his team purely on the basis that we know we will be looked after well.
Apr 18th, 2023

Big place with lot more purchase options and more service bays but communication is poor on services.
Apr 5th, 2023

Picked up my new Land Rover Discovery from Harwoods Brighton: Looked after by Max who was superb from start to finish: Extremely professional & personable and made the whole experience very enjoyable.
Mar 30th, 2023