Bartholomew House, Brighton & Hove City Council

Incredibly unhelpful and rude staff
Jan 28th, 2023

Awful service never answering, never resolved problem, 2 year waiting for just respond ,I did email about 50 time never answer
Nov 4th, 2022

May 15th, 2022

Poor communication in housing dept no one gets back to you the whole system is not fit for purpose
Apr 29th, 2021

Came to ask a very simple question about student tax exemption, 5 people were on the reception desk were free, and instead of any of them being able to answer my question, they instead directed me to a landline next to the desk where I sat for over an hour and a half on hold listening to jarring orchestral music with no development whatsoever. Something which shouldve only taken less than 2 minutes ended up wasting my entire morning, especially since I had other errands to run that day. I expected to wait for a while, but having to wait over the phone and not even be able to speak to someone in person is such a joke - I couldve done this at home instead of wasting my time. Wont ever be returning again due to the unhelpful set-up which not only takes up your entire morning, but does not even solve any of your issues forcing you to leave before anyone finally picking up your call. Disgraceful considering there are so many members of staff doing nothing, yet none of them can be bothered to actually speak to you and answer any questions - they instead just redirect the issue elsewhere to avoid actually doing any work.
Aug 14th, 2022