Beaconsfield Medical Practice

* RECEPTIONISTS NEED REPLACING! * Writing on behalf of my Partner as shes very upset. She called the practice, looking to book a short phone appointment with a Doctor regarding a medical problem. The phone was answered by an extremely unwelcoming, rude lady (didnt get her name), who had some strange sort of power-trip. The lady was rushing my partner as she clearly couldnt be bothered to do her a job to any sort of standard. And having now read the reviews regarding the receptionists at this practice, that would come as no surprise. She assured my partner - in a condescending, passive aggressive manner - that there were no doctors available today and to call back tomorrow. And, unless its an emergency, there wont be any doctors available. Which is strange as it is new news to me that GPs are only for emergencies. We then decided to call back not 5 minutes later as I thought this seemed wrong. A very pleasant, helpful man (I didnt get his name) answered. We said the exact same things to him, and he actually let us elaborate on the medical problem - unlike the lady. And surprise surprise, there were no issues. He booked my partner in for a phone appointment, to be called with in a few hours. So the lady quite literally lied!? I mean, it really is disgusting. Poor customer service does happen, and I guess thats life. But when it comes to peoples health, and you get treated like that - with such negligence - its nothing short of disgraceful. I really hope and urge any kind of senior staff at the practice to read this review, and the other numerous similar reviews, and to actually do something about it.
Mar 14th, 2023

Exceptional doctors, extremely rude receptionists. Deeply distressing waiting to be seen by a doctor whilst I can hear the receptionists on the phone being unacceptable, shouting and patronising with patients.
Mar 22nd, 2023

Mar 6th, 2023

Incredibly hard to get appointments, especially for neurodivergent people like me, and when you do the doctors are patronising and make you feel like what you are experiencing is in your head, you have to beg for referrals and they never do physical exams. I've been with them for more than 2 years and is just getting worst.
Mar 3rd, 2023

Fantastic staff nurses and doctors are amazing. Thank you we are so lucky to have a surgery like you A special thanks to Dr Matthews x
Feb 12th, 2023