Hendy CUPRA

Picked up our new matte grey Formentor on Sunday and to say we are pleased wouldnt do it justice. We placed our order with Tom, who has been fantastic throughout and has always been there there to answer question when theyve popped up. Tom went above and beyond to ensure we were happy and even went the extra mile on collecting the car to do a big reveal with a cover over our car, which was nice touch. Overall we are thrilled, and to have this experience really shines a light on how it should be done. Thank you Tom and his team and it feels great to be a Cupra member.
Apr 14th, 2023

Took a test drive of a Cupra Born. Really liked it and after a couple of days thought, decided to place an order. Phoned Hendy's three times and on each occasion was promised a call back which never happened. In the end I gave up waiting and purchased from Cupra Crawley.
Mar 16th, 2023

Kevin and Tom looked after us very well when reviewing the new Cupra Born.
Mar 3rd, 2023

Unfortunately the CUPRA dealership experience doesnt match the standard of the vehicles they produce. I took delivery of an approved used Formentor VZ2 a few weeks back. Vehicle was delivered with zero miles range of fuel in the tank. I appreciate fuel isnt cheap currently but on a nearly 40k purchased, surely 10 worth of fuel isnt too much to ask; especially when you live in a rural area and the closest fuel station is over 5 miles away not a pleasant first drive. The state the vehicle was delivered in was shocking. The exterior was dirty due to it being sat on a trailer travelling, which is understandable, however the interior looked like it hadnt been cleaned for months whilst being used. I raised this with the salesman who brushed it off and to be told it was fully valeted two days prior; simply untrue. The overhead interior lighting in the vehicle doesn't work! Not only is this frustrating when using the vehicle in the dark, but also poses a safety hazard in the event of an emergency. Several emails back and forth to the dealership with the best solution they can recommend is to book it into a local CUPRA dealership, take the vehicle in for diagnostics and they will resolve the issue. When opting to purchased an approved used from a main dealer, you expect these items to be checked thoroughly surely?! Instead now you have to ring other dealerships, explain the problem, book the vehicle in, take the vehicle, wait for the vehicle, etc sounds pedantic but again you dont expect this from a main dealer and on a vehicle of this value. Overall a poor experience and a dealership I would not recommend.
Jan 17th, 2023

Fantastic service throughout. Had my Born two months and love it. Thanks to Kevin and the team @ Hendy Brighton.
Dec 29th, 2022