TSB Bank

Nadia in Brighton she was very very helpful and patient and solved my an issue Thank you very much
Mar 29th, 2023

Such unhelpful staff. Last 3 times I've been in the branch they have not been willing to help out. Today there were 2 members of staff and no customers and I was told that they were too busy to open an account. Bloody joke
Jan 10th, 2023

Dec 8th, 2022

I alway find the staff so helpful to me and great service much better than other banks i.e. Natwest
Aug 13th, 2022

The old lady's attitude here is one of the worst experiences I have ever had in a professional setting. I was already banking with TSB happily, but now see this as a completely unacceptable environment and will not be using TSB for business. I came inquiring about opening a new account, information about opening a business account, etc. Since I am fairly new to this, and also not born in the UK, it has taken me longer than 10 months now to receive my national insurance number, there has been a delay registering my business, a delay receiving my UTR number, etc. Essentially it's been a slow crawl, but HMRC has been ace with correspondence throughout it all. The person was already not sympathizing with me, and her attitude very noticeably turned disrespectful and dirty when I answered about what I do. Mine is a widely disrespected business in the public eye, but this is a bank. This is very clearly discriminatory behavior. She did not read the little explanation I had typed out ahead of time, and then responded with inaccurate information for my circumstance. For example, she told me about how when she had her own B&B, she just went to the "tax office" and got everything sorted in a week. It was made to seem that this was some sort of HMRC office where I could sit down with someone, but when I looked for it, this ended up not existing. She must have been talking about a tax consultant office that must have closed down. Considered rating a little bit higher since service was fine with another worker on a different occasion, but hated this so much I have to leave it at one star.
Jun 24th, 2022