The Co-operative Bank - Brighton

Extremely helpful staff but it's a pity that ringing their HQ can take 30 minutes to speak with a human being.
Jan 4th, 2022

Had some problems logging in to my account with my iPad, called into the branch and I was called into a side office without any wait, problem was solved in minutes by very friendly experienced young lady. Excellent.
Feb 24th, 2023

over an hours wait on the phone only to be spoken to by a rude disinterested unapologetic operator.. will be closing my account
Sep 24th, 2022

Banking app not carrying out transfers to saved payee today, call wait time 30 minutes this morning and 60 minutes this afternoon then lines close at 5.00pm - in effect uncontactable for working people. Been like this for months. Been with the bank for 20 years and will now switch to a bank that offers a service. Shambolic and unethical treatment of customers but always banging on about ethical stance. Complaints process not transparent.
Sep 19th, 2022

Been with this bank for so many years and supported it when it lagged behind all other banks in every way to only discover it was not worth it. Very poor service and no gratitude to customer loyalty. I cannot see it surviving for long. Still lagging technologically and service just keeps going from bad to worse.
Aug 4th, 2022