Green appliance repairs

Do not use...quick to get your money but very lax on customer service. no communication at all. We have sent over 25 emails and virtually nothing...then the lies came..oh the original engineer went abroad..then oh we will refer this to the directors...surprise we heard nothing..more emails sent...then this week was told oh we have an engineer, he can come wednesday..ok i thought...then there was a delay as he had broken down and again no customer service, no phone call..I had to chase them..then i was told oh he is his way...at 1745 i rang and was told oh i dont know where he is, the lady stated that she had had a mare of a day and i laughed and said so have i for the last 5 months with your company and she promised me she would ring me back... she never did....this morning i rang and got hold of a snotty women who couldnt understand my frustration.. i told her i dont believe a word she said and I want my money back but she got even snottier....unbelievable customer service Service: Oven repair
May 4th, 2023

Unreliable and saddened by their service. I called over 2 weeks to arrange an oven repair & was told i would be contacted on the day. This did not happen and i had to call them to be told it should be from 3pm-6pm that day. They never showed up or called me. In the morning i get a text without an apology offering 10 discount to continue. I reply yes and ask what time twice with no reply. Then at the end of the day i get another text saying it's now next week Monday. I asked for another discount and for next week. They reply it's my fault i didn't reply, then they checked their messages and realised i did reply and they didn't read it. Their response then we that they will call me Saturday morning. They never did. Being objective, i do not know if it's just me or whether this is what they are like aa business.
Apr 18th, 2023

Apr 15th, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Washing machine repair
Mar 1st, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Stove, cooktop & oven repair
Feb 28th, 2023