JDA Tax & Accountancy Services Limited

Positive: Professionalism, Quality, Responsiveness
Mar 18th, 2021

All good with JDA, been with Peter and the team for many years.
Apr 30th, 2020

I was very impressed by the staff at JDA Tax & Accountancy ; they are efficient, professional and experienced. Highly recommended !
Mar 29th, 2020

Dec 13th, 2019

I had a appointment booked for 13:00. Phone at 10:15 to rearrange or get a phone call. Waited an hour and phoned again to make sure that it was either cancelled or that they would phone me back as I do not want to waste anyone's time. The person on the phone said that the person I had an appointment with is out visiting clients and he did speak to him. I asked if he was going to call me back or what will the next steps be? I was not happy at this stage as they did not think it necessary to inform me. I did not swear or scream, I simply told the person that I was not happy about the matter being left unresolved. I received a phone call back from the person I had the appointment with, informing me that he was in a meeting and was not going to come out of it to give me a call back. I explained that I was not expecting that, I just wanted to know if I will be phoned back at some point. He abruptly said that we can see how the relationship is going and hang up (very unprofessional habit). I agree that any future business will not be possible, but the scenario was initiated by them. Not a good experience and clearly there is a lack of communication between staff. I am sure the accounting service they provide is of a good quality. I did not feel that I was treated with respect or any type of professional customer service. That is why I will leave a one star review and not recommend to my network. I do not find pleasure writing negative feedback about any business, but this was completely unnecessary and could easily have been rectified by just letting me know. I did not expect the account to phone me personally, nor did I expect a full conversation over the phone. I just wanted to make sure that I was not wasting their time and how I can move forwards. I wish JDA all the best and perhaps you will have a better experience with them.
May 26th, 2019