The Groom Room Merry Hill

Where to start? We would regularly take our two small dogs to the Groom Room at Merry Hill. For around 3 years we gave them a lot of business together with the vets adjoining (Vets4Pets). Both businesses, within Pets at Home, made a lot of money out of us. However, in 2021, they refused to groom our dog Rosie due to what they alleged was a serious condition. One male member of staff implied that he would report us to the RSPCA as he was basically alleging we were neglectful owners. The 'serious skin condition' was in fact a bit of a rash on the underside of her belly, and we therefore applied sudocream. Given that they had told us we would need to get her skin tested (costing a fortune) we complained in writing. Fast forward a year later, and today we contacted them to get the same dog's face trimmed. The female member of staff told us they would not help and that effectively Rosie/ourselves were banned. Due to our complaint of a year ago! We explained how they had raised concerns about a serious skin condition, implying neglect, and that they would report us. We, therefore, had responded by complaining and informing them that there was nothing wrong accept a rash on the under belly of Rosie (she's fine, and never required any tests, as the goons at the Groom Room had alleged). Pathetic place. Feeble, small-minded people. Who'd previously enjoyed alot of business from us. Our advice....avoid them.
Aug 30th, 2022

My Cockapoo had a lovely cut. The girls are lovely and caring with our fur babies. Strongly recommend.
Mar 26th, 2023

Feb 27th, 2023

Absolutely shambles. Not a good service at all.
Feb 22nd, 2023

My pup had his first groom today, with an upgrade for a few added extras. The ladies were lovely, they looked after Freddie amazingly. He came out smelling and looking beautiful.
Sep 28th, 2022