Tranquil Day Spa

Just visited Tranquil Spa at Merryhill, with my sister, after a morning of shopping. What a little gem in a shopping centre. Lovely relaxing atmosphere and friendly staff. I had an appointment with Leah, who was excellent. Highly recommend.
Apr 12th, 2023

Very disappointed with the recent experience. We were notified that the merry hill store had been closed due to issues with a third party and offered to reschedule at the Hagley spa, with no real opportunity to rebook at the merry hill one. Following the poor experience at the Hagley spa, I notified the lady I was speaking with about my disappointment, I was advised to email the merry hill customer contact email, which I did a week ago with no response thus far. The following items were raised for concern relating to our experience.. Poor provision for access/parking. Unclear where to go. My wife had to park in the local high street and walk. The therapist was unable to provide water to my wife during her visit!! Ridiculous. The therapist was unable to work the equipment, leading to the therapy bed falling backwards whilst my wife was in it. This could have ended badly.. Staff were walking around laughing and talking loudly during treatment, ruining the experience. My wife didnt receive the package that was paid for. I believe the package was for back, neck, shoulder, facial and either scalp leg or foot massage. She only received back, neck, shoulder and facial. The Doorbell was constantly ringing, further ruining the experience. Toilet could be heard being used during therapy. As you can imagine, this has left a real sour taste. This was purchased to help my wife during her pregnancy to experience a period of calm and relax, but instead she came out feeling angry and deflated.
Apr 8th, 2023

Went here today with my mom for an early Mothers Day present for a time for two massage. Was in a duo room and we were made to feel very comfortable (having not being used to having massages before). The staff were lovely and friendly and went out their way to ensure we had a good experience. Was very relaxing and brilliant atmosphere, will be recommending this spa to others. From the initial booking query to the actual appointment today all the staff were very professional. Really enjoyed , we also booked for the afternoon tea and that was absolutely brilliant really made it a special and enjoyable day.
Mar 24th, 2023

Absolutely wonderful place! I booked a Swedish massage and met with Emily who was amazing! She was so professional and friendly. It was my first spa experience so I was both excited and a bit nervous but Emily very quickly made me feel at ease. I've suffered with anxiety for most of my life and it's such a relief to find a service that genuinely helps. I've not felt this good in such a long time. I can't thank Emily and the team enough. Can't wait to go back!
Mar 5th, 2023

I absolutely loved my time at Tranquil Day Spa. Leah looked after me and to say she was amazing would be an understatement. Leah was so so good and I felt amazing when she had finished with me. She was polite and extremely professional. Can't wait to go for my next treatment with Leah. I went with my wife and son who also had a full massage and in fairness the enjoyed it equally. Definatly recomend Tranquil Day Spa in the Merry Hill centre.
Jan 30th, 2023