Europcar London Woodford Green

I use Europcar Woodford Green regularly for car hire. I'm very happy with their service overall. The car is dropped off and picked up at my home, which makes it very convenient. The staff are friendly and it's always been a simple and hassle-free process once arranged. Delivery and collection is much more convenient than visiting the depot (for me anyway), and reasonably priced. I had to learn that you need to check when they are open and select only these dates for drop off and collection, or the Europcar booking system doesn't offer the service. It's not clear that changing to the next day they are open for a morning collection doesn't cost extra. Choosing the morning after the bank holiday for collection means you can make the booking. It's the IT system rather than the branch that needs to fix this issue.
Apr 9th, 2023

Excellent staff, especially Idris Naveed, examplary staff member.
Mar 24th, 2023

These bad reviews are correct absolutely impossible to make contact for any reason. The chat thing is only for new contracts and my only question was what are the operating times Chat could not even answer that question. I would rather go without a hire car if my car ever has to go in for repair. Europcar are not worth the stress. Useless I asked they text me an ETA for collecting my hire car, no one got back to me they called at my home without even confirming a day? There is a big notice on my door to press BOTH bells man didn't bother to press the most important bell and left, car still parked right outside my door, where else would I be if not waiting for my bells to be pressed. Never again Europcar ever.
Mar 23rd, 2023

they dont answer their phone, been on the phone to them for about 3 hours now and every time they answer they hang up. The worst customer service i have ever experienced
Mar 14th, 2023

Mar 8th, 2023