Lord Of London

Brilliant customer service amazing ring very happy
Feb 12th, 2023

I recently had the pleasure of using Lord's jewellery services and I'm so glad I did! The customer service was outstanding. The staff were friendly, knowledgeable and accommodating, taking the time to explain their products and services in detail. I highly recommend them if you're looking for a highly quality piece of bespoke jewellery being made.
Feb 1st, 2023

Words cannot express how thankful I am to Lord of London and how exceptionally high their standard of work is After recently losing mum, I was searching high and low for an in-house jeweller to help resize her wedding ring so I could wear it. I had been to a few other jewellers who either told us no outright or who uhmmed and ahhed about the difficulty of resizing this ring without cutting it (due to the hexagonal shape). I came across Lord of London just scrolling through google and from the moment I spoke to them on the phone I knew the journey to the shop was going to be well worth it - assured with confidence that they can do anything. Within the first few minutes of chatting, in the shop I knew without a doubt that Russell was exceptionally knowledgeable and confident that he could help. Russell was honest regarding the different options, prices and gave his expert opinion on what he could do for me. I left the shop to mull over the options given and before even getting to my car I turned around and left my mums ring in their hands with complete trust. Less than 24 hours later and exactly 1 week after mum had passed, Russell called and told me that he thought he had the job sorted and needed me back to double check sizing and that I was happy of course he was right! I cannot thank Russell and the team enough for their expertise, compassion, kindness, and sentiment in the work they do. The ring came back looking like new and fitted perfectly, but more than that, the service was completely tailored to me and of course to my mums wedding ring. I have found my jeweller and would 100% recommend Lord of London to anybody. A massive thank you to Russell and the team. You are truly angels providing the service you do. It is truly personal and bespoke craftmanship. Thank you so much again, Wendy (+ Amy)
Jan 13th, 2023

Very friendly helpfully staff
Nov 26th, 2022

I first visited Russell having been referred by a friend who was very happy with the service she had received. I had a new ring created using existing jewellery that I hadn't worn for a while and also had a new setting made for my engagement ring having damaged the original ring. I have always received excellent customer service not only from Russell but from Sarah too whenever I have visited. The workmanship is excellent and I am over the moon with the items. Thank you to the whole team. I highly recommend Lord of London.
Nov 17th, 2022