Swan

First time ordering: Beautiful service. Quick delivery. Nice gentleman who delivered the order. Food was delicious.
Apr 30th, 2023

So annoyed! Wish I could give no stars! I ordered the rice and chicken balls meal deal for my autistic daughter and asked if they could keep the chicken balls separate as she doesnt like them mixed and they refused! I cant see any good reason why. She doesnt eat the sauce so I didnt take that which saves them money, they could have used a smaller and cheaper container for the rice. Just pure jobsworth with zero concern for a mentally ill child!
Feb 4th, 2023

Good food but poor service. We regularly order from here as one of the better Chinese takeaways in Brentwood. Ordered our dinner this weekend and an item was missing, we were repeatedly asked to double check, implying we were lying and then were told they wouldnt drop the item off and that we can come and collect it! We ordered a delivery order rather than collection so was a ridiculous suggestion.
Jan 23rd, 2023

I have takes out quite regular from them and I can honestly say I always find the food fresh and enjoyable Parking: The swan is situated on a main road so it's quite easy to stop
Jan 22nd, 2023

Regular customer of this Chinese for many years but unfortunately will not return. Ordered my usual and when I got home it was not what I ordered. When I called up to tell them, the woman told me I was wrong. Then asked me to bring the food back (soup!!) and was going to charge me the difference between the two meals. 1) why do they want the food back? Are they going to pour it back or give it to another customer? 2) the price difference couldnt have been more than a pound yet wanted to charge me even though I would have had to come out of my house and let the other food go cold. 3) the woman told me I was wrong - why would I bother calling up for no reason and obviously I know what I ordered. Very rude way to speak to customers, no apology whatsoever in fact she blamed me. Our family will never use this Chinese again and I will make my friends aware too. Judging by the other reviews this attitude by the staff is a regular thing. Side note: dont order chicken sweetcorn soup - it might have been returned from someone else!!
Jan 30th, 2023