Barclays Bank

Counter service closes after 2pm. There is very little organisation when entering the branch. Staff often stand around looking aimless whilst the few experienced members are holding down the fort within the capacity they are allowed to. This new school banking and reliance on a couple of withdrawals machines is seriously concerning as a personal customer and business customer. Not all requests can be completed with a machine and I very much doubt that Barclays cannot afford to man one desk for two more hours per day. I have checked and it is noted in their branch page about counter service times, however, I feel that its seriously poor service and creates too many limitations. Very dissatisfying.
May 1st, 2023

Helpful staff and resolved my query quickly
Dec 19th, 2022

Thank you to Vicky and Cheryl who assisted me this morning with a complex problem. They were both informative, helpful and efficient.
Dec 8th, 2022

I have banked with Barclays, based at the Brentwood branch, for over 40 years and it is very sad to see this company becoming increasingly inefficient and with poor customer service. Everything I try to do, they place obstacles in the way. Most recently, I simply wanted to remove myself from a business bank account. It took letters, messages in App, and long wait phone call to do this simple task. I am still waiting on the phone right now, after 30mins, to try to get this done. In contrast, I set up a new business 3y ago with Starling and that bank is so easy and customer-friendly in comparison.
Nov 16th, 2022

Very bad customer service .made me run around to open an account for more than 4 days . Everyday they asked for different requirements. Even asked me to wait for 2 weeks to get appointment to open an account. Eventually i visited 3 branches to open 1 account and was disappointed Worst ever bank experience. Finally got my work done with other bank . Bank lost 1 customer that's it.never recommend to anyone this bank thanks for wasting my time
Jul 8th, 2022