Ethiopian Airlines

Apr 8th, 2023

I am so happy by Ethiopea airlines
Jan 24th, 2023

I am greatly disappointed with the London office on how they have handled an issue brought to their attention regarding one of their agents and his handling of purchased tickets. Mr H M, you have chosen to ignore the many phone calls and messages left for you regarding this issue. You could have at least redirected my query to your customer services to contact and handle the issue, if you're are too busy to bother with a customer.
Jan 19th, 2023

The new Ethiopian airline offices situated at Unit 2 Burgoyne House in Brentford are difficult to locate because there is no visible signage outside the offices. I had to ask for assistance to locate them from the very kind and helpful security man at the nearby Sainsbury shop. Once I got in the office, the service was extremely poor and as a result I left without being served......need to improve on their customer care.
Jan 15th, 2023

Word cannot explain how I was threatened by Ethiopian Airlines after I bought my ticket when I arrive at Heathrow Airport, they told me the ticket has not been issued so we have to purchase another ticket because I was travelling for an emergency. I had to purchase another ticket which doubled the price of my previous ticket or from my original ticket after the item back from Ethiopia. I contacted Ethiopian Airlines to refund my previous ticket, but their answer was. Have you already travelled in used the ticket, on that day when customer service told me that I have no ticket to travel I recorded the woman who serves me at the ticket desk I for prof send the email to Ethiopians Airlines customer service. After a long, argument back and forward they asked me to go to Ethiopian Air lands London office which is in Chiswick I went there but the Chiswick London office it doesnt exist anymore at that address. I emailed again and again and again finally after one year and six months when I took them to the court, they refund me so I dont advise anyone to travel by Ethiopian airlines anymore. This is the worst airlines customer service I have had in my life
Jan 3rd, 2023