BMI Healthcare Head Office

Very rude staff manager (Denise Corsido) (apparent manager on ground floor). Aggressive an unwelcoming approach to delivery drivers. Extremely rude and unprofessional, she had very limited social skills and people should not have to bear witness to that, in a professional company. Overall horrible experience will not be delivering there again.
Mar 9th, 2022

Distinct lack of customer service despite being passed around multiple people. The agent told me it was normal for the time of year that I can't get hold of the secretary to book in an appointment having now been told my other consultant doesn't do face to face. Really? Is that how a private healthcare service should act? Do they not set up cover for vacations? Frustrating if you were using the NHS but on a private provider this seems unacceptable. Left me to explore other options.
Jun 10th, 2020

very poor communication and overcharging, will never return. They failed to liaise with our insurer for an approved treatment and kept us sending us bills without any further explanation.
Apr 10th, 2020

Very nice treatment and customer service when I was admitted to my local BMI hospital for surgery. However, I had to cancel my follow up appointment back in November 19 and I have bent over backwards trying to rearrange a date that can meet my doctors times... which arent very flexible only one day a week with a shot time slot! I sent an email to make sure the email gets forwarded on to my doctor but heard nothing back for over a month now. I emailed again asking for a heads up of what the situation is with my appointment and still no reply back after a week. Apparently it was very important for me to have my follow up but BMI havent tried at all to work with me to get a date scheduled in
Jan 27th, 2020

Super-terrific
Sep 28th, 2019