Coffee Classics Ltd

I sent our faulty Sage Barista Express to Coffee Classics for repair. They emailed me pictures of the machine on receipt and carried out a repair quickly and efficiently, then arranged delivery back to us in London. They were happy to hold on to the unit while we were away on holiday and despatched it so we received the package on our first day home. The unit was cleaned, descaled, repaired and now works perfectly. We ended up spending around 150 on a repair when many people would have chucked out the machine. Delivery and return was stress free. I have read a couple of reviews criticising customer service, which I find difficult to believe. I called Coffee Classics twice - once before sending them my machine and once to discuss its return. Staff I spoke to on both occasions were super helpful and really friendly. Id absolutely recommend these guys. Couldnt be happier.
Apr 30th, 2023

Would reccomend. Sent machine away in the packaging ordered from them, had confirmation machine had arrived and it was repaired within the advised turnaround time (12-14 days) for a reasonable price. Safely returned with next working day delivery and back in great working order. Thank you.
Mar 30th, 2023

The A-Team of the coffee machine repair world. Let coffee classics sort out your Sage coffee machine requirements. Great service start to finish.
Mar 15th, 2023

My service was outstanding! They repaired my Oracle touch in a call out dame day. When I called them back troubleshooting issues I had after, the team arranged for my machine to be collected by courier and taken to the workshop. The engineer called me and advised me on the machine care. They sent the machine back next day in perfect working order. I am so pleased with the customer service, expertise and reasonable pricing. I can't tell you how long I was looking for a Sage repairer and your team were by far the best of the businesses I contacted. A huge thank you- I will be using your services in the future
Feb 11th, 2023

After a little over two years use, my Melitta Barista coffee machine had problems. I contacted these guys and from initial contact through to the repair and return of the machine they were brilliant! Excellent communication, very professional and all in all, a first class service. Highly recommended.
Feb 6th, 2023