Surge Bikes

Very helpful staff who spent a long time with us talking through options. Able to ride 3 bikes to compare and understand the riding experience. Strongly recommend visiting as this made us feel very comfortable with our purchase
May 1st, 2023

We bought a Tern GSD from surge bikes recently. Matt was immensely helpful from first contact through to delivery and aftercare, answering all of our many questions promptly and thoroughly. While we were waiting for delivery, the Tern distributors unfortunately went into administration. Without hesitation Surge Bikes offered us an alternative superior model at no extra cost which they had in stock, since we had previously expressed that we needed the bike quite urgently. We would not hestitate to recommend them.
Apr 24th, 2023

Saw the reviews for Surge Bikes and visited the shop in early April, happy to make the hour drive down from Surrey. Would describe them as excellent. Saw Matt who discussed my requirements and type of riding I would be doing, the level of motor assistance required, range required and size of frame. After our discussion we agreed on the Haibike Trekking 6 High XXL frame size which they had the 2022 model in stock. They were happy to make up the bike and agreed time to test ride around their car park. All the controls and functions were explained in detail, future service requirements and expectation on life of the chain. Very impressed and bought bike immediately plus a small mini tool Blackburn Tradesman, a water bottle was thrown in free. Very relaxed experience no pressure to buy simply excellent professional advice, all staff I met were very friendly and good cup of fresh ground coffee gratefully received.
May 4th, 2023

Was very happy with Matt's customer service. He was very patient with answering multiple questions before I ended up deciding going for the Tern Vektron S10. The bike also came with a few bespoke notes from Surge about tips and tricks to avoid inadvertently damaging the bike. Would highly recommend using them. Top of the line service!
Apr 22nd, 2023

What a great business. Matt and his team were super helpful. Didn't try to push me in a particular direction whilst working out what I wanted. Bought Merida e160 and super pleased. Could not recommend these guys enough. Worth travelling 50 miles to deal with. Thanks
Apr 20th, 2023