Boots

I had an eye test here for the renewal of a Class 2 medical. It revealed a significant change in my prescription, so I had my glasses re-glazed (elsewhere). The new lenses were terrible, really blurry. I complained to the seller, who apologised and re-made the lenses. Still awful. The reason? The prescription from Boots was miles out. A pretty basic failing for an optician I think!
Jul 24th, 2022

I had an eye test at Boots Opticians in Bramhall yesterday. It was my first time visiting there and I was so impressed with the optician George. He was professional, friendly and took his time during the appointment. I could tell that he really enjoys his job and each patient is treated as an individual (not just a number), Would definitely recommend!
Aug 25th, 2021

BRAMHALL BOOTS OPTICIANS . Two years ago i splashed out 550 for some titanium framed varifocal glasses. For that price I expected the glasses to be of high quality. A screw holding the right hand lens constantly came loose after about a year. Yesterday (Fri 16.7.21), a screw holding the left lens snapped, leaving the lens loosely clinging on for dear life. I went to said Boots Opticians Bramhall, to be told the guarantee lasted only one year. Could they help as I was a customer there? Well, you can buy a new pair of glasses! I have never had glasses simply break after only 2 years, normally the glasses outlast the change in prescription. If you're reading this Boots Opticians, scratch me from your system, I certainly will not be coming back! . TO BE AVOIDED!
Jan 22nd, 2022

So I dont actually think Ive ever left a negative review before so it clearly takes a LOT to set me off for a start! Ive been trying to get the correct prescription for ten months now. I had 3 appointments that I was told were scheduled only to turn up and find out the were either telephone consultations or that they werent even on the system. I ended up having a telephone consultation with an optometrist who was in a room 3 metres away?! On two occasions lenses were said to have been ordered and they werent, causing me to have to call and chase up. Finally got a new pair of glasses that were so uncomfortable I couldnt wear them, took them in to be adjusted, they did a bit and they were still digging into my head and they said sorry youll just have to wear them in. I was told to go on the reward scheme to get half off my glasses (great right?) so I was waiting until my lens prescription was correct only to then be told Id have to be on the scheme for 3 months before I could Then get new (comfortable!) glasses. My contact lens prescription is still not correct, and I decided to call Head Office to explain the situation as I felt they should give me a discount or gesture of goodwill- just Something to make up for all the mistakes. I rang the branch to check on my lenses- only to find they had been put ON HOLD because Id had the audacity to make a complaint. The manager refused to uphold the discount and gesture given to me by head office, instead only offering 10% off my glasses. Ended up in tears in the reception because my prescription (for those who understand) is almost -6. Still cant see. Still dont have glasses that fit. Still dont have correct lenses. Fuming doesnt even cover it.
Sep 17th, 2021

I'm currently on a contac lens trial that should be free according to head office. But they have charged me 35 . I thought it was a bit odd at the time but never questioned it. I shall be going back for a refund..
Aug 4th, 2021