Boots Opticians

I had an eye test here for the renewal of a Class 2 medical. It revealed a significant change in my prescription, so I had my glasses re-glazed (elsewhere). The new lenses were terrible, really blurry. I complained to the seller, who apologised and re-made the lenses. Still awful. The reason? The prescription from Boots was miles out. A pretty basic failing for an optician I think!
Jul 4th, 2022

I could have give them 0 star if it is possible. My wife has booked a contact lenses trial appointment with them and when they booked the appointment they never mentioned that the appointment charges. When my wife turned up for the appointment the staff insisted that it charges 35 and even if my wife decided to skip the appointment it is still chargeable because the appointment is already booked. They explained their terms and conditions about why they charge for contact lenses trial appointment, but they never stated any of those terms and conditions while my wife booked the appointment with them through phone call. We wouldn't recommend anyone use their service.
Feb 9th, 2022

So I dont actually think Ive ever left a negative review before so it clearly takes a LOT to set me off for a start! Ive been trying to get the correct prescription for ten months now. I had 3 appointments that I was told were scheduled only to turn up and find out the were either telephone consultations or that they werent even on the system. I ended up having a telephone consultation with an optometrist who was in a room 3 metres away?! On two occasions lenses were said to have been ordered and they werent, causing me to have to call and chase up. Finally got a new pair of glasses that were so uncomfortable I couldnt wear them, took them in to be adjusted, they did a bit and they were still digging into my head and they said sorry youll just have to wear them in. I was told to go on the reward scheme to get half off my glasses (great right?) so I was waiting until my lens prescription was correct only to then be told Id have to be on the scheme for 3 months before I could Then get new (comfortable!) glasses. My contact lens prescription is still not correct, and I decided to call Head Office to explain the situation as I felt they should give me a discount or gesture of goodwill- just Something to make up for all the mistakes. I rang the branch to check on my lenses- only to find they had been put ON HOLD because Id had the audacity to make a complaint. The manager refused to uphold the discount and gesture given to me by head office, instead only offering 10% off my glasses. Ended up in tears in the reception because my prescription (for those who understand) is almost -6. Still cant see. Still dont have glasses that fit. Still dont have correct lenses. Fuming doesnt even cover it.
Jan 3rd, 2022

I had an eye test at Boots Opticians in Bramhall yesterday. It was my first time visiting there and I was so impressed with the optician George. He was professional, friendly and took his time during the appointment. I could tell that he really enjoys his job and each patient is treated as an individual (not just a number), Would definitely recommend!
Dec 14th, 2021

I'm currently on a contac lens trial that should be free according to head office. But they have charged me 35 . I thought it was a bit odd at the time but never questioned it. I shall be going back for a refund..
Aug 25th, 2021