The Hot Wok

HORRENDOUS SERVICE. One star is TOO MUCH to give this business I wish there was an option for no stars at all. We are loyal customers to this business and multiple times we have ordered here always making clear for no egg in the rice as our household includes a severe egg allergy. This time was the 4th time we were given food with egg in it, took over 20 minutes to deliver rice without the egg which our food was freezing cold by this point. Only then to be shouted at at our front door because we asked them to just take the food back and receive a refund due to everything now being freezing cold. The man consistently shouted and swore and told us no were not having our money back, then said he didnt have the cash available only then to magically appear from the car with the correct amount of cash. AVOID THIS PLACE AT ALL COSTS! Take your business elsewhere because you will NOT be appreciated and will probably end up being verbally abused outside your own front door by staff when they mess up your order!
Apr 18th, 2023

Amazing food and friendly staff :)
May 1st, 2023

Terrible service, got shouted at by kitchen staff and then put onions in my food when I specifically said not to. If u want a nice authentic meal go to jade garden!?!
Apr 2nd, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 4th, 2023

Staff are very nice, sadly I can't say the same about the food. Chips were greasy, some of the rice was in clumps, curry sauce tasted very strange and the icing on the cake was finding a hair in my food. Always enjoyed the food provided by the previous owners. I won't be placing any future orders.
Jan 28th, 2023