Dial A Ride Bradford & Shipley Taxis

excellent customer service very friendly drivers always happy to help
Apr 28th, 2023

Mar 30th, 2023

Terrible service.. avoid this service if you need to get somewhere on time. My taxi was 15 minutes late picking me up.. I would not recommend Dial a Ride at all, use another taxi service.
Feb 27th, 2023

Positive: Professionalism, Punctuality, Quality, Value
Feb 20th, 2023

If I could give 0 starts I would. I always used to use this company as drivers and operators was always polite, drivers on time. Nice and clean cars, afordabale fees. When I called taxi today, operator said it will take 15-20 min. and they sent what's up msg saying taxi was booked. After 25min I called operator and asked where is my taxi. He said: "driver already been and we called you twice, nobody answer and driver gone." I explained operator as my signal not graet at my property and I found 2 missed calls from Shipley central number 4 min after I called to book taxi. Operator said "it's not my fault love". I explained I wasn't expected taxi within 4 min as I was told 15-20min and I wasn't expected call from different number. Operator explained: "this is call out number, love". I said you normally sending txt saying " your car dispatch" so I can track. This time I didn't received txt. Operator said: "we not providing this service anymore, love". I was very surprised because I called taxi this morning and they did send txt saying car is dispatched. I explained operator that this is not true as I received txt this morning. Operator was so rude over the phone. I asked to speak with manager. Manager had no intense to apologise and again keep calling me "love". I found that very rude and asked him stop calling me love. I asked to speak with Bilal one of the owners, and manager said "he's not with this company any more, love.This is under new management". Manager also said: "it's your fault you didn't answer the call, to be honest love now you have to wait between 45min and 1h for taxi. We are very busy". I end up calling different company who came in 15 min. I had never experience such a rude approach to the customers. Avoid this comany if you can!
Feb 20th, 2023