ScS - Sofa Carpet Specialist

Apr 18th, 2023

Disgusting Customer Serivce Came in previous with wife as she liked a sofa from here. Today came in with two friends just to show them this place. HOWEVER as we was looking around we was made to feel unwelcome, the short staff member i think hes call ben (asian male staff member short looks around 25 to 32) is appealing and can tell he stereotypes people based on apparence. Firstly he came up to my mate asking him random question. Then again as we walked around kept staring at us and speak to his collegue about us from afar. after 5 mins I said to him (as a customer which you expect then as sales people to say at the beginning) how he's day was. Know what I was expecting was a friendly reply to say its been good sir ect ect, didn't get that at all what we got was a feeling of your not suppose to be here and you guys don't fit "the appearance of a Customer" just felt he thought we wasn't within a certain profile (not realising we all work proffesional high paid jobs) again looking around we went upstairs and he followed us wierldly walking every where we went after that I was going to say something on the lines of that actauly getting you 3 potentially sales but after today u have lost 3 customers and the coach I was going to buy which was going to cost over 2000 u have lost that sale and business due to the pre judging a person Disgusting would not waste my money here at all I deserve an apology in person not some stupid message on here or atleat a contact call so I can discuss how I was profiled, and felt out of place
Apr 8th, 2023

Apr 7th, 2023

Very bad customer service in Bradford store. Totally rip off. Rubbish quality sofas. It was not any were near what they show us in store and what they delivered. Also on the phone scs customer service is really poor. You can't contact your local store on the phone. Call goes to there main store. Really annoying. Don't ever pay deposit on first day. That what my wife did and they said its non refundable. Rip off
Mar 17th, 2023

Mar 9th, 2023