DFS Bradford

I am very disappointed in DFS Bradford store. The store manager Andrew is so rude; no customer service skills at all. What you have to understand is when a customer goes to look around the sales team is all over you advising you the moon and stars to get the money aspect in writing. I initially went to look around and got convinced in a style that I did like and was promised it could be customised to what we like. We repeatedly said we needed very slim sofas as our room is pretty rectangular. Sales pitch was absolutely amazing and everything was booked in. After 13 months of waiting and listening to a billion excuses of why my order was delayed I received faulty sofas with half recliners not working AND the sofas are bulky that I cant open my recliners. They are definitely not slim line or what we ordered. And to top it off the manager refused to listen and straight away said we have a no refund policy on these items!!! Why was this not made clear at the start? I have made all my monthly payments for the past 13 months without fail. In between I had to go to store to chase my order several times as no-one would call me back. That was additional cost as fuel isnt cheap neither is time. I had to have my guests and family sit on the floor at many occasions and that is an embarrassment so clearly they will not be shopping at DFS for sure after my experience. The manager agreed to provide some sofas for temporary basis as they were clueless when my order would arrive. The first set delivered was returned right away as it looked like some sofas from the recycling tip with animal hair and stains on it. My experience just went worse each time. Anyone in my place would have been very frustrated but I was still polite and patient. Now I am left with sofas which are faulty (they will be repaired) BUT why am I having to keep a BRAND NEW item which has come faulty?? Would you go buy a fridge and find it faulty and be expected to keep it? No-one pays full price to buy faulty items and wrongly sold ones either. I should have gone and taken my money to a local sofa place. I was advised on slim sofas as they can be customised to be told 13 months that wasnt the case so I was clearly stupid to pay for something I knew wouldnt be right for my room??? its emotionally draining. Is this how customer service is like within DFS? Absolutely disgraceful. Would not recommend this branch to anyone.
Apr 8th, 2023

Thoroughly impressed with my shopping experience at DFS. Akaash was great to deal with, there was no high pressure sales tactics just good advice and traditional customer service. As first time buyers this experience was special and he really made it one to remember. Cant wait for our new sofas to arrive highly recommended!
Apr 29th, 2023

Will at DFS Bradford has been amazing. He made us feel very comfortable and went through everything in detail. He made us feel at ease and didnt pressure us which I loved. Very professional and definitely a credit to DFS. Thank you will youre a star!!!
Apr 14th, 2023

Overpriced
Apr 4th, 2023

Feb 26th, 2023