Rowlands Pharmacy Wrose

I come here due the convenience of being around the corner. The fact that you have to wait so long for simple medications. I got send away yesterday as did many customers saying come back tomorrow - doesnt solve the problem. Some of the staff are very polite and understanding.
Apr 15th, 2023

Really unprofessional experience here they gave me the same prescription twice which clearly shows they dont record when they give out a prescriptions and when they had realised the second prescription was wrong they wouldnt let me return it even though I had bought it 15 mins before and it was unopened. The Indian lady was so awful and gave me such an awful death stare when I was trying to explain that the prescription they gave me again was wrong and to just return that to get my correct new prescription.
Feb 13th, 2023

Im a diabetic and needed insulin (amongst others meds) as part of my prescription which is ordered online as part of my repeat prescription. My husband was made to wait for over 35mins whilst other people were being served with no update as the attendants all kept at the back and only came out when there was someone by the counter. The ladies there were very rude when asked for an update on the prescription, quite unapologetic and only told him at 5:58pm that one item from the prescription could not be provided. My husband is also a key worker who was impacted by this reckless, unempathetic nature displayed by these people. Dear Rowlands Owner. Please do not respond to my review with a copy and paste appreciating the feedback and asking me to contact complaints. Your generic duplicated monotonous response to reviews left about your pharmacy echoes the lack of service displayed by your employees. You are dealing with (sometimes) vulnerable people coming for their medication. Some are dealing with long term conditions that have impacted their mental health. Respect that or review whether this business is really for you / something you are prepared to offer and not just some source of revenue. Train your employees to be polite, to respect people who walk through those doors and set sensible turn around times for prescription dispensing. Where this takes longer, be courteous and let the waiting person know. Where prescriptions are submitted online, ensure these are ready by the date indicated on your system or ensure the processing time indicated on the online portal is extended particularly if you are consistently making people wait (as the reviews here clearly suggest). Referring people to a complains channel where you have a clear trend does NOT solve the problem. Check the root cause and make your response relevant to each review else dont respond if you have nothing further to say. Governance of your business is important - you dont know whos walking through your doors. Keep it professional and the respect will be reciprocated.
Feb 14th, 2023

Very poor service.
Jan 15th, 2023

Nov 17th, 2022