Routes Healthcare Ltd

My mum has routes home care . The staff are very good. They arrive when they're supposed to and are very patient with her. I'm surprised at Google's low rating as I find they are very good safe and reliable I am happy with them .
Dec 24th, 2022

No face 2 face assesments only over the phone! Wears own clothes no PPE. I wouldnt leave them to look after my dog. Not a caring genuine one.
Sep 9th, 2022

Never the same carer, turn up at the wrong time or not at all,staff untrained often out of uniform, often not wearing protective gloves , office hopeless couldn't arrange anything
Jul 27th, 2022

Use to Turn up for me mother in there own clothes no uniform masks or aprons and when ya said something why ya been threatening no ya been in other people's houses that might have covid joke firm
Jun 11th, 2022

Unsafe working practices. Staff not medication trained properly. Whilst caring for my relative there were numerous medication errors. Staff never had spot checks, even after numerous complaints and me asking about spot checks. Had to report safeguards on couple of occasions! Staff either loud and rude or didnt speak at all. Was basically just a job to them all. Obviously take anyone on. One young girl told me she had had to use a hoist with no manual handling training and was new to the profession. Rang and complained numerous times before giving notice and changing providers. I come from working in the care profession and in my opinion do not let this company be entrusted to care for your loved ones!!
Apr 14th, 2022