Care Unique Ltd

I found the management team and staff to be very friendly and professional. Would highly recommend.
Feb 26th, 2023

Care unique have been taking care of my needs for a month now and I can honestly say they do a good job, they're always respectful, they make sure my needs for the day are met and treat me as an individual and not just another client.
Feb 5th, 2023

Most of the Reviews r impressive
Jan 31st, 2023

My experience with the management staff at Care Unique has been great and to a high professional standard.
Jul 2nd, 2022

I dont normally do social media but feel strongly that I need to make people aware of the lack or care and compassion that this company displayed to my 93 year old mother. Mum was only with this company for a few weeks before they gave notice to the council. Mum has capacity but her problems are physical in that she had a stroke 13 years ago which left her paralysed totally on her right side. A few of the staff were ok. BUT management is unprofessional , not caring and unresponsive. The other negative comments within these reviews are correct, this company is only interested in cashing in and they are not interested in the individuals they are supposed to be caring for. Mum kept a log of carers attendance times , only spending a few minutes when they were getting paid for 30 mins, frequently they did not carry out tasks required, rushed mum, told her to hurry up, treated her roughly one carer whipping off her top and vest while at the same time the other carer pulled off her pants making mum fall back on her bed then they accused her of doing this on purpose. Mums friend reported that she had witnessed how certain staff had spoken to mum and herself rudely. There were incidents daily and as mum has capacity and she can speak up for herself - they didnt like being challenged about what they were doing .I raised concerns with management and there was no attempt to try and resolve anything, the company did not seem to have proper procedures and processes in place for auditing staff. I couldnt even find their complaints policy. Nina was not interested in listening and became defensive and told mum as I had complained I should look after her and she should find somebody who speaks her own language and English to look after her. On occasions mum was left without drinks in the morning and on several occasions staff did not turn up when they were supposed to.no attempt was made at trying to resolve anything. Staff ended up being vindictive towards mum as we had complained to the council and the Care Quality Commission. The council have found us a much better company and mum is much happier being treated with the dignity and respect that she deserves.
Dec 14th, 2021