Expert Medicals

AS MY TRIP WAS CANCELLED I KEPT THE TESTS FOR THE NEXT TIME. I AM NOW BEING TOLD I CAN'T USE THEM. EVEN THOUGH THEY ARE IN DATE. I AM AT HOME WITH COVID AND WANT A RECORD OF IT. I HAVE 2 TESTS AND 40 DOWN AS THEY TOLD ME TO GET A REFUND IT'S NOT WITHIN 2 WEEKS!! BE CAREFUL WITH THIS COMPANY.
Sep 4th, 2022

I dont quite understand why Medical Experts got such a low score on google. Ordered testing kits from this company many times and never had any problems. Always received my results pretty quick. 5 stars for me!
Aug 30th, 2022

Great customer service and reply within a few minutes! Very helpful and kind! Have been using them for fit to fly certificates (home testing).
Jul 22nd, 2022

One star, as mentioned by others, is too much for this company. Thought things would go smoothly as my kits arrived intact and without any pieces missing or already used like so many reviews have mentioned (shocking in itself). My Day 2 result took 4 days to come in, and for my Day 8 test the activation barcode didnt work - called them non-stop and emailed for 24 hours to get a halfassed email back with a new barcode. 4 days later, still no results from when I posted the kit, and no response to two of my emails. You cant get through either of their phone lines - one doesnt ever connect you to someone, and the other doesnt even ring. Please do not use this company - go elsewhere. All the negative reviews here are nothing but the truth, so save yourself the time and a potentially wasted holiday if thats your reason for arriving in the UK. **Edit: it is now over a year later, no response and no results - not that Im waiting on them! Do not trust this company with your money at all, absolute waste of time. Just thankful that the NHS was able to send me a test in the end to be released from a VERY extended quarantine due to this incompetent company. I am shocked that there are any positive reviews at all.
Jan 29th, 2023

THIS COMPANY IS NOT COMPLIANT WITH THE REFUND POLICY INCLUDED IN ITS WEBPAGE AND THEY WRONGLY KEPT MONEY FROM INSTEAD OF PROVIDING FULL REFUND AS THE SERVICE WAS NOT PROVIDED. Avoid this company at all costs. I have been trying to get a refund from them for more than 2 months now. I sent them 3 emails per week, at least, and filled a refund form (after a month of back and forth emails they asked me to do that). They told me twice that the refund was being processed and this week (after telling me that the refund would take 7 days to see my account) they told me that they could not find the refund form and I needed to fill it again. This company is the worse I have ever had to deal with. They"forgot" to send us the tests, by the arrival date, ignore our emails. When it finally arrived, it took more than 3 days to get a resukt after they received it. Customer service ignores you, do not pay attention to any of your emails, lie and keep lying. DO NOT USE THIS COMPANY. Update: After resubmitting the refund request for the 3rd time yesterday 10.04.22 because they said they could not find the 2 previous forms, they just sent me an email saying that they cannot find the form when I sent them a screenshot of the form and the confirmation of the submitted form!!!!!These people are liars. DO NOT DEAL WITH THESE PEOPLE. UPDATE: They finally decided to refund my money but they unlawfully only refunded half of what I paid. I am reporting them to the authorities. They are not even replying to my numerous emails. Update: They are still keeping part of the money and I have reported them to the department of health and safety as they are stealing the money. Nowhere in the refund policy said that they will retaim part of the money. DO NOT USE THIS COMPANY
Jun 30th, 2022