Sovereign Health Care

Watch out for this company. You would expect that your policy year would run from when you take out the policy, NO!!! You claim period starts from when you make your first claim. I am now in my 15th month and because I used my claim for dental in month 10, i cant claim for dental again until month 22. They refused my claim so I asked to make a formal complaint. Still waiting to hear back, I am expecting to be told I should have read the pages or terms and conditions.
Feb 4th, 2023

What a rip off! Put in dental claim for 23. Got 4:80. This being the only claim (DENTAL) I use. I'm up to my limit apparently. What? I only ever put two claims a year in, for dental checkups. No opticians or hospital claims. Cancelling my policy!
Oct 18th, 2022

Absolutely a shame of a company they take your money no problem but when you make a claim they find an excuse not to pay you and the customer service is disgusting she talked over me and did not listen and was condescending, I have cancelled shame on you sovereign healthcare!!! UPDATE I contacted them as asked when I called the lady didn't know anything about me being asked to contact them so the conversation was ended five minutes later I got a call back with an apology and told I would be receiving my claim as long as I reinstated my policy so I have decided to give them another go, I received my money the following week,
Oct 8th, 2022

Didn't work out for me. Waste of money, customer service requires improvement. Cancelled. Do not recommend it.
Jul 7th, 2022

Absolutely fantastic service, I cant believe how good and professional I have been treated. I call 11am to speak with a doctor as my own doctors couldnt accommodate my telephone appointment for over a week. I spoke with a Sovereign doctor at 2pm and by 8.30am the next day my prescription was with my designated chemist! Wow the guys promised calls back and did so as promised on the exact times I was given. I cant thank you enough for great service and for helping me.
Jun 12th, 2022