The Folding Sliding Door Company

Brilliant service from start to finish. It was a service call but kept up to date with when they would come, received phone call to confirm time the day before and engineers were professional and courteous at all times
Jan 31st, 2023

We were really dissappointed at the poor customer service and communication. At this very moment, we have a 4000 folding sliding door which weve paid for and which has been sitting in our living room for 10 days and no idea if anyone plans to come to fit it. We scheduled a date and time to fit it (we had to call to arrange). We were told someone would call on the day to say when they'd expect to arrive. I called a few times on the day for a vague idea so I could plan my work and was fobbed off. Eventually called back in the afternoon and told it wouldn't be that same day and they didn't know when they'd reschedule it. I complained and was called back and told it would be early on Saturday. Saturday morning comes, we all get up early, by lunch time still no phonecall or engineers. I phoned and there's no answer. Emailed and left messages but no one works at weekend in the office. I currently have a whole in the side of the house that we had prepared ready for fitting day, two sick children, a cold house and absolutely no idea if or when it will be covered up and I'll have my living room back. We're so dissappointed and I regret paying up front now. Sales: 4/5 Engineers who came to do measure up: 4/5 Communications about installations and measuring up: 0/5 Delivery of window: 4/5 Quality of window: yet to be seen. Currently in my living room in pieces.
Jan 16th, 2023

Brilliant company to deal with. We purchased two big olds back in 2015, installed early 2016. Installation was quick, efficient and the doors as fantastic. Over the years I have called them twice. Once during Covid and they sent me the replacement part we need immediately. I called them out recently to check our outside door, one we use the most. Minor issues with opening. Brush has come off etc. From arranging the appointment to coming to sort the door out communication was great. Door was fixed in no time with a couple of adjustments. The lads that came on both occasions were fantastic. Kyle and Jack came on this visit. Kyle I remembered from the install. All engineers I have seen from here are hard working. Customer focussed. Friendly. Tidy. A credit to any company. The customer services team in the background are also lovely. Nothing is too much trouble. Keep up the good work all round. From ordering this company have been absolutely great. Thank you all.
Jan 8th, 2023

Had my Bi-folds fitted years ago and on the few times I've had to get them out they have been efficient, professional and accommodating. If you want a top quality product these guys tick all the boxes.
Jan 5th, 2023

Customer service is appalling- they don't return phone calls and just fob you off. Doors are lovely but after we had a paid for them to measure them they were 5cm too short. They were installed and after weeks of asking for them to be remade as they were wrong they finally agreed. Now we've been told they are not ready yet and we have to wait again. Its holding up all our building work. We ordered in April and now they're saying they will be ready in Dec - appalling service
Nov 23rd, 2022