Calverley Surgery

Told to call back at 12.00 as no appointments in the morning (as usual). Waiting in a queue on the phone from 11.59, apparently number 5 in the queue. After 5 minutes of holding, I was next in line....15 minutes later I started walking to the doctors while on hold. Got to the surgery (nobody in the waiting room as usual)...still on hold, spoke to the receptionist who told me there were no appointments! I questioned why no one was answering my call (at least tell me there were no appointments) and when she inquired to the back room where the calls are apparently taken, the woman was in the office, but not taking calls!? I questioned why, even though I was 'caller number 5' in the non existent 'queue' there were no appointments and asked how many appointments are available in the afternoon - no response, can't answer that either....5 x 5 minute appointments equates to 25 minutes, bear in mind the overstatement as technically there would only be 4 available appointments, given that my call wasn't answered and that's assuming these callers got appointments and didn't just hang up after waiting too long. What is the ONLY (yes, one) doctor at the surgery doing for the rest of the afternoon? NHS at it's best...if this place can only muster 1 GP who is always too busy to see patients what is the point in funding this surgery? They already close half day Wed and Thurs...rubbish so called service. PS, I have now tried all three of 'West Leeds Family Practice' surgeries, two cut me off after being on hold (again, number 5 in the queue - literally can't make this .... up!), one told me to ring back at 4pm, which I did & still no appointments...
Dec 28th, 2022

This has go to be the worst Doctors surgery in Leeds. The receptionists are rude, you can NEVER get an appointment to see a doctor, no matter what time of day you call. 'No can do attitude' sums up this place. AVOID
Jul 25th, 2022

May 5th, 2022

Since I live in the UK, I have attended different surgeries and Calverley Surgery is, without doubt, the best practice I have ever been. The team are amazing, the doctors very caring and the admin staff very efficient, specially Joanne. Great place.
Mar 7th, 2022

Doctor Keene is an excellent doctor..looks after my mum really well.the staff are nice and friendly too.would recommend.
Oct 13th, 2018